Location: London, United Kingdom
Reporting to: VP, Cross-Border
Swap is hiring a Carrier Manager – Europe to own carrier performance and carrier relationships across the UK and European network. This is a specialist role with direct accountability for improving service, strengthening internal support, and increasing commercial discipline across key carrier partners.
The role will own relationships with DHL Express, Royal Mail, Evri, Pro Carrier, and selected European parcel partners. It will lead service reviews, support merchant and commercial teams, and provide the first line of carrier expertise on European shipping matters.
Key responsibilities
Own strategic and operational carrier relationships across the European portfolio
Lead service and commercial reviews with key carriers
Manage carrier-side escalations and drive corrective action
Assess lane performance and recommend routing improvements
Support Sales and Account Management on European carrier and lane questions
Provide internal guidance on carrier capability and service fit
Maintain structured reporting on carrier health, cost trends, and exception patterns
Work closely with Operations, Product, Finance, and leadership on carrier-linked decisions
Candidate profile
6–10 years in parcel, logistics, or carrier-management environments
Strong experience with UK/EU parcel networks
Direct exposure to performance management, carrier review, and escalation handling
Able to combine operational judgement with commercial credibility
This role is intended to create clear ownership of European carrier performance and stop routine carrier questions and escalations defaulting to the VP layer.
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