Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses âgo beyondâ.
The word âPleoâ actually means âmore than youâd expectâ, and living by that mantra has been the secret to our success over the last 10 years.
Now, weâre at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we canât say weâve got this whole thing figured out. And frankly, thatâs half the fun! What we can say is that weâre a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
We're looking for a People Operations Senior Associate to join our People team at Pleo.
In this role, you'll help keep everything running day-to-day and be part of the engine room of the People function as we scale our global operations.
If you're excited about the right balance of people skills and smart systems and are passionate about building a tech-enabled employee experience, then this is the opportunity for you!
As a People Operations Senior Associate you will:
Ticket resolution & employee support â Respond to tickets via Slack regarding employment questions, policy clarifications, and process guidance.
Processing requests â Handle employment verification letters, contract changes, data updates, and access issues.
Solving problems â Manage complex situations when HRIS and Payroll systems don't sync, when relocations get complicated, or when policies don't fit a specific situation.
Coordinating across teams â Work with People Partners on sensitive cases, sync with Payroll on contract changes, and collaborate with Talent regarding onboarding.
System-supported operations â Initiate employment changes and onboarding through HiBob workflows, quality-check automation, and maintain documentation.
Being the human â Provide empathetic, personalised support when employees are stressed, confused, or dealing with sensitive situations.
Youâll thrive in this role if you have:
2+ years in People Operations â Experience in HR Operations or similar in a multi-country environment.
HRIS and Ticketing experience â Confidence navigating systems like HiBob, BambooHR, or Workday, and the ability to prioritise and triage tickets efficiently.
Multi-country employment knowledge â An understanding that Spain does things differently than Denmark.
A tech-enabled mindset â You're not intimidated by AI tools, workflows, or integrationsâyou see them as helpful and like having good systems to work from.
Strong communication skills â The ability to write clear, empathetic responses and explain policies to non-HR people while staying calm under volume.
Experience with HiBob or AI ticketing tools â Specifically exposure to knowledge base platforms or startups/scale-ups (800-1000 people).
Youâll report to our People Operations Manager and work closely with teams in Payroll and People Tech. Our team is highly collaborative and dedicated to making sure employees and managers get what they need when they need it. Youâll also have the chance to partner with teams across People Partners and Talent to ensure success and make sure nothing falls through the cracks.
In your first six months at Pleo, youâll:
Lead pattern-spotting initiatives â Identify repeat tickets and flag them for process improvement to drive impact in efficiency.
Collaborate with the People team â Improve documentation and the knowledge base so self-serve actually works for our global workforce.
Grow your skills in People Operations â Master complex multi-country workflows and integrated systems, taking on new challenges as the company continues to scale.
Weâre committed to helping you develop your career â Whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in People Systems and global employment law.
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or MĂ©dis
We offer 25 days of holiday + your public holidays
For our Team, we offer both hybrid and fully onsite working options
We use MyndUp to give our employees access to free mental health and well-being support with great success so far
Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows:
Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background.
Hiring Manager: 45-minute chat with the People Operations and Payroll Manager
Pleo Challenge - 45-minute Peer interview with our Director, People Platforms with a challenge on the spot.
Final Interview - 30-minute with our CPeO
Transparency is important to us so we also wanted to share some insights about what weâre looking for in applications to ensure you can set yourself up for success!
Last time we hired a People Operations Senior Associate, we received a total of 279 applications but only 23 were selected for an intro call. Some of the key reasons why previous candidates didnât make it past the application screening stage include:
CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AIâitâs a big focus for us internally tooâbut without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the âAchieved X, as measured by Y, by doing Zâ formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what youâve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!
Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.
Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.
English first. Since it's our company language, please submit your application in English. Youâll be using it a lot if you join us.
A fair look for everyone. Our talent t
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