Unified Identity Securing Classic and AI Infrastructure
Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows. Headquartered in Oakland, CA, Teleport operates globally, with industry-leading customers such as Nasdaq, IBM, Doordash, and Elastic.
Our Vision
Today's computing environments have too much complexity, too many network boundaries, and too little trust. Complexity slows engineers down and leads to human errors. Complex systems can’t be secure despite the red tape of bureaucracy. We make trusted computing simple. This gives engineers the freedom to move and build a better future.
Why Teleport
Teleport addresses the overlooked intersection between cybersecurity and infrastructure—an area companies have historically tried to manage through a fragmented mix of tools like PAM, network-centric controls, and fragmented secrets management. This approach was already inefficient, but it fundamentally breaks down in the era of AI.
AI changes the landscape in three critical ways. First, non-human, machine, and AI identities now outnumber human ones, driving massive secrets sprawl while worsening anonymity. Second, anonymity is incompatible with AI workloads: these systems are inherently non-deterministic, operate across many services and environments, and therefore require strong identity, continuous trust, and end-to-end visibility to function safely and correctly. Third, the non-deterministic nature of AI makes reliability and scalability non-negotiable—systems must be resilient, observable, and with access control guardrails, because failures and unexpected behavior cannot be handled with static controls or manual intervention.
Solving this problem requires a fundamentally different approach: a unified identity layer that spans machines, workloads, humans, and agents. Identity becomes the security control plane that replaces network location and long-lived secrets as the basis of trust. Ephemeral privileges are critical in this model—privileges must be granted just-in-time, limited to the task at hand, and automatically expire, dramatically reducing blast radius in systems where behavior cannot be fully predicted. Finally, real-time intelligence is essential: in fast-moving, AI-driven environments, access decisions must continuously adapt to context, behavior, and system state, rather than relying on static policies defined in advance.
Teleport addresses the growing gap between today’s cyber and infrastructure security posture and what modern, AI-driven systems actually require. As AI systems proliferate, attack surfaces and pathways multiply, giving adversaries unprecedented leverage. The result is an inflection point: without re-anchoring security and infrastructure around identity, real-time trust, and ephemeral privileges, the volume and impact of security breaches will only accelerate.
As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions.
You are a member of our Professional Services team, focused on providing technical support assistance for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
Who you are - To succeed at Teleport and take your career into the future, we are looking for people who are:
Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself.
Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure.
Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul.
Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you
What You'll Bring
3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
Linux administration skills
Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
Outstanding soft skills, excellent verbal and written communication skills
What You'll Be Doing
Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
Maintaining a high level of customer satisfaction of account base throughout the onboarding process
Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
Creating and maintaining cloud and kubernetes environments to demo new features
Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
Work closely with our Product and Development to report and triage customer escalations
Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product
The Benefits
While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.
What does that mean?
It means you’ll have the autonomy to make your own decisions and focus on what’s impo
goteleport