Join the team behind iconic brands like HuggiesÂŽ, KleenexÂŽ, CottonelleÂŽ, ScottÂŽ, KotexÂŽ, PoiseÂŽ, DependÂŽ, and Kimberly-Clark ProfessionalÂŽ. At Kimberly-Clark, itâs all here for you - innovation, growth, and the chance to make a real impact.Â
Youâre not the person who will settle for just any role. Neither are we. Because weâre out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youâll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youâll help us deliver better care for billions of people around the world. It starts with YOU.Â
About You
In one of our professional roles, youâll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
As a Consumer Services Representative you will be responsible for delivering bestâinâclass consumer experiences by handling all consumer interactions across multiple channels and languages. Operating as the front line of Kimberly-Clarkâs consumer engagement, this role ensures high-quality responses, accurate issue resolution, adherence to regulatory requirements, and timely escalation of critical matters. The role also supports the broader Consumer Services team by sharing insights that help drive continuous improvement.
In this role you will:
Respond to consumer contacts across all channels, including phone, email, letters, and social media.
Identify the nature of each interaction and provide efficient, accurate, and empathetic responses.
Promote consumer satisfaction by representing Kimberly-Clark products and services professionally.
Escalate serious or sensitive consumer complaints immediately, following established processes.
Capture and share consumer insights with the Consumer Services Team Leader and Management.
Ensure compliance with all department processes, GDPR, and regulatory standards.
Compose and translate written communication as needed across supported languages.
Maintain a consumerâcentric mindset by continually improving engagement and interaction quality.
Required Qualifications:
Excellent interpersonal, written, and verbal communication skills with professional and calm communication style, adaptable to diverse situations and consumers.
Strong ability to prioritize issues and manage multiple tasks simultaneously.
High attention to detail and accuracy.
Fluent English and Dutch.
Preferred Qualifications:
Experience with Salesforce, MS Excel skills,
German language skills.
Please note that this position is offered on a fixed-term basis.
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.â
Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.
Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with flexibility to manage your commitments both inside and outside of work.
Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.
Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.
Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.
Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.
International Environment -Â a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine printâŚ.
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
This role is available for local candidates already authorized to work in the countryâs role only. Kimberly-Clark will not provide relocation support for this role.
#LI-Hybrid
Applicable for Poland: Annual Base Salary Range and the Incentive Plan (if applicable): will be communicated prior to the interview. At Kimberly-Clark, we are committed to fostering fairness, equity, and transparency in everything we do, including our recruitment practices. Whether you are already part of our team or considering joining us, you will have visibility of all the key pay and benefit elements, prior to the interview. Along with a competitive pay, our positions typically offer additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering. We also offer you opportunities to grow, thrive and make an impact. We are committed to equal pay for work of equal value and use gender-neutral criteria in determining compensation and career progression. These principles guide our approach to pay transparency.kimberlyclark