Cluster Quality Senior Manager

Cluster Quality Senior Manager

Job Description

Cluster Quality Senior Manager

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

Position Summary

• The Cluster Quality Senior Manager is accountable for leading and sustaining quality systems, regulatory compliance, and overseeing site quality performance across the defined manufacturing and supply chain cluster.

• This role provides direct quality leadership and technical support to multiple manufacturing sites, ensuring consistent application of corporate Quality Management System (QMS) requirements, compliance with applicable regulations, and effective risk management throughout the product lifecycle.

  The position acts as the primary quality authority for the cluster, supporting operational excellence while enabling reliable speed to market and ensuring delivery of right‑first‑time, compliant products.

  The role reports to the Segment Quality Director and operates as a senior leader within the cluster Quality organization.

Key Customers and Stakeholders

• Cluster Operations and Supply Chain leadership

• Plant Managers and Site Leadership Teams

• Manufacturing and Engineering teams

• Research & Engineering (R&E)

• Global Quality, Regulatory and compliance functions such as QMS, SQM,  Regulatory Affairs and Product Safety

• Sales, Marketing, and Customer Service

• Corporate functions (Legal, Finance, HR as applicable)

• External partners, suppliers, and regulatory authorities (as required)

Scope of Responsibilities

Oversight of multiple manufacturing sites (including ECMs) within the assigned cluster Quality and compliance responsibility for:

• Analyze different data sources like RMS | Track | HH panel and internal numbers to identify key issues and opportunities for business to work on.

• Manufacturing operations

• Supply chain and suppliers

• Product release

• Complaints, and post‑market surveillance

• Direct involvement in audits, inspections, and regulatory interactions

• Strong interface with regional and corporate Quality, Regulatory, and technical teams

• Acts as escalation point for complex quality and compliance issues

Essential Accountabilities

• Site Quality Leadership & Oversight

  • Provide direct supervision and governance of quality performance across assigned sites (including ECM).

  • Ensure all locations maintain a state of continuous inspection readiness.

  • Lead and participate in internal, external, and regulatory audits.

  • Drive effective closure of audit findings, deviations, and CAPAs.

  • Support Plant Managers in strengthening quality culture and accountability.

  • Technical Quality Support to Operations

• Serve as the senior quality technical expert for the cluster.

  • Support manufacturing and supply chain teams in:

  • Root cause investigations and complex problem solving

  • Nonconformance management and deviation handling

  • Change control, product release, and risk assessments

  • Act as escalation point for critical quality, safety, and compliance decisions.

• Quality Management System (QMS) Governance

  • Ensure effective deployment and sustained compliance of corporate QMS processes.

  • Identify system gaps and lead corrective and preventive actions.

  • Facilitate and support Management Review processes at site and cluster level.

  • Champion standardization and consistent execution across sites.

• Regulatory Compliance & Advisory

  • Maintain active oversight of applicable regulatory requirements for the cluster (e.g., medical devices, cosmetics, consumer goods, as applicable).

  • Provide guidance and advisory support to operations and business partners on regulatory expectations and risks.

  • Support regulatory inspections and interactions with agencies (e.g. FDA, EU, BIS, ANVISA, INVIMA, other applicable).

  • Monitor regulatory changes and assess potential business impact.

• Continuous Improvement & Capability Building

  • Sponsor and lead quality‑driven continuous improvement initiatives.

  • Strengthen quality capabilities at site and cluster level through coaching, training, and mentoring.

  • Share best practices across sites and contribute to regional quality learning.

• Collaboration & Influence

  • Act as a strong business partner, balancing compliance, risk management, and operational efficiency.

  • Influence across functional and geographic boundaries within a matrix organization.

  • Represent cluster quality priorities to regional Quality leadership.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Basic Qualifications

• Bachelor’s degree in Engineering, Science, or a related discipline.

• 8–10+ years of progressive Quality experience in regulated manufacturing environments (medical devices, pharmaceuticals, consumer goods, cosmetics, or similar).

• Demonstrated experience with:

  • Quality Management Systems

  • Site quality oversight and governance

  • Technical quality support to manufacturing operations

  • Regulatory compliance and audits

• Experience leading or coordinating quality teams across multiple manufacturing sites.

• Strong understanding of manufacturing processes and supply chain interfaces.

• Advanced English required; working proficiency in English desirable.

• Proven ability to lead through influence in complex, matrixed organizations.

Preferred Qualifications

• Experience with ISO standards (ISO 9001, ISO 13485) and/or GMP.

• Direct involvement with regulatory agencies and inspections.

• Experience in complaint handling and post‑market surveillance.

• Strong root cause analysis and problem‑solving skills.

• Effective communication, stakeholder management, and change leadership capabilities.

• Ability to translate regulatory and QMS requirements into practical operational solutions.

Working Conditions

• Site/Office based

• Approximately 30% travel within the cluster to manufacturing sites.

• Occasional interaction with regional or global teams.

• Role based in the region aligned with the assigned cluster.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or d