Regional Account Director

Job Description 

AMERegionalAccountDirector, Work Dynamics

Asia Pacific

Position Title:Regional Account Director (AME)

Location:Hong Kong(Client Site)Scope:Facilities Management, Engineering, Workplace Experience, and Small Works Projects

Position Summary

The AME (Asia and the Middle East) Account Director leads the operational delivery of Integrated Facilities Management (IFM) and Small Works Projects for the Client’s Corporate Real Estate (CRE) portfolio.

Moving beyond traditional facilities management, this role is the custodian of the Client’s built environment, responsible for operational resilience, asset lifecycle preservation, and the delivery of a premium workplace experience. The Account Director will serve as the primary operational partner, ensuring strict adherence to risk frameworks (Cyber/OT) and driving the Client’s ambitious ESG sustainability goals.

Critically, this role acts as the "Integrator," managing the operational interlocks with the Client’s other Tier 1 partners (Capital Projects and Portfolio Strategy) to ensure a seamless handover from strategy to execution and construction to operation.

Working Environment

The role is based inHong Kong, requiring close collaboration with the Client’s CRE Regional Leads. The portfolio covers AME.

Supervisory Responsibilities

The RADleads a high-performing regional team dedicated toFacilities Management (Hard & Soft Services)andSmall Works Project Management.

Direct reports include theRegional Operations Director (ROD), Regional Finance Director, Regional HR Partner, and Hub/Country Leads across the region. Through the ROD, this role oversees:

• Regional EngineeringDirector:(Focus on Asset Lifecycle, OT Network, and CriticalEnvironments).

• Regional Workplace Experience Lead:(Focus on hospitality and front-of-house).

• Regional HSE & RiskLead:(Focus on Risk Acceptance andCompliance).

• Regional ESGLead:(Focus on Data Validation and InitiativeDelivery).

• Small Works ProjectDirector:(Focus on MAC, Chums, and minorrefurbishments).

Strategic Priorities & Governance (The "Hot Topics")

The RAD is accountable for translating the Client’s FM needs into an operational reality. The governance of this account is defined by the following strategic pillars:

1. Risk Management & OT Cyber Security

• Operational Risk & Acceptance:Champion a "Risk Awareness" culture. Ensure a robust process is in place foridentifyingoperational risks. Where risks cannot beimmediatelyremediated, oversee the formalRisk Acceptanceprocess, ensuring the Client is fully briefed on liability and mitigation steps.

• OT Network & Cyber Risk:Act as the primary guardian of the Building Management Systems (BMS) and Operational Technology (OT) networks. Collaborate with IT and Engineering to implement cyber-hygiene standards, ensuring no vulnerabilities exist between physical building assets and the Client’s digital network.

2. Asset Lifecycle & Engineering Excellence

• Lifecycle Strategy:Move away from "break-fix" to a data-drivenLifecycle Asset Replacement Strategy. Utilize asset data to predict failures and budget capital for replacements efficiently, ensuring business continuity and asset value preservation.

3. ESG Integrity & Delivery

• Data Validation:Oversee the rigor of ESG data collection (energy, water, waste). Ensure all data flowing to the Client forexternal reportingis auditable,accurate, and validated to investment-grade standards.

• Initiative Delivery:Drive the on-the-ground execution of sustainability initiatives (e.g., LED retrofits, waste reduction programs) to meet net-zero targets.

4. Workplace Experience

• Curatea workplaceexperience that attracts talent. Ensure that soft services (cleaning, reception, food & beverage) are delivered with a hospitality mindset,utilizingdata to measure employee sentiment andutilization.

5. The "Interlock" (Partner Ecosystem)

• Manage the operational boundaries with other Tier 1 partners.

• Capital Projects Interlock:Ensure smooth "Soft Landings" and defect liability management when Capital Project partners hand over new builds to the FM team.

• Portfolio Strategy Interlock:Provide operational data (OpExcosts, asset condition) to the Strategy partner to inform their decisions on lease renewals or disposals.

Role & Responsibilities

Leadership & Account Management

• Establishes the vision for safe, compliant, and efficient facility operations across AME.

• Serves as the single point of accountability for all FM and Small Project deliverables.

• Builds a resilient team culture focused on safety, compliance, and service excellence.

• Manages the P&L for the AME region, specifically controllingOpExspendand Small Works