We are looking for a proactive and analytical Client Service Analyst to support delivery of healthcare data, insights and client engagement activities. This role will be responsible for ensuring high quality data reporting, responding to client queries, supporting analysis and contributing to strong long term client relationships. This position requires strong attention to detail, communication skills and the ability to translate data into business insights.
Responsibilities:
Client Management
Act as day to day contact for all clients
Responsible for drafting and sending out all client deliverables communications (e.g. NSA update, ad-hoc reports, CS update, flash report etc) in a timely manner
Maintain all clients’ subscriptions and data platform accesses
Respond and support in client queries, maintain logs and ensure follow through. Monitor and update CSM regularly
Support client meetings, presentation and training sessions
Build strong working relationship to ensure high client satisfaction
Support in data platform training and report readouts
Data Delivery and Quality Assurance
Responsible for all syndicated and adhoc client deliverables
Ensure timely and accurate delivery of contracted reports and datasets
Perform data validation and quality control checks prior to release
Investigate and resolve data discrepancies with stakeholders
Maintain documentation of delivery processes and client requirements
Analysis & Insights
Conduct basic to intermediate data analysis to support client business questions
Prepare charts, dashboards and summaries for client presentation
Support ad-hoc analysis requests from commercial or services team
Translate data findings into clear business implications
Internal Coordination
Work closely with production or offshore or tech teams to manage deliverables or new offerings
Track project timelines and follow up on outstanding actions
Escalate risks or delays appropriately
Support AMs in building effective business relationships with clients
Support internal stakeholders on information/ data needs relating to Singapore/Malaysia
Commercial Support
Identify opportunities to enhance client value and offering usage
Support AM in preparing renewals, adhoc projects or upsell discussions
Contribute ideas to improve service efficiency and client experience
Requirements
Bachelor's degree in Business, Life Sciences, Statistics, Data Analytics or related field
2-3 years experience in client servicing, data analytics, healthcare or research industry preferred
Strong Microsoft Excel skills. Experience with BI tools.
Ability to interpret large datasets and present insights
Knowledge of database principles would be advantageous
Team player with proactive mindset
Critical thinking and problem-solving skills. meticulous, detailed oriented
Strong interpersonal skills to communicate with both internal and external stakeholders
Ability to manage multiple priorities in a fast paced environment
Client presentation or training experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
iqvia