Consultant, FIA-LAAD

• Serve as the primary advisor and main client‑facing consultant for alliance‑level FIA‑LAAD clients, supporting both new client onboarding and ongoing engagements

• Lead end‑to‑end onboarding of new FIA‑LAAD clients, which may span 6–8 months as clients transition their analytics fully to LAAD

• Analyze client business needs and advise on the appropriate design, setup, and ongoing refinement of highly complex and continuously evolving claims‑based analytic deliverables, including cohort design, market definitions, reporting structures, and customization requirements

• Guide clients on the proper interpretation and application of LAAD and FIA outputs, including contextualizing market dynamics, data changes, and analytic limitations

• Manage and coordinate client deliverable changes and enhancements, including specialty supplementations, data customizations, and collaboration with internal technology and data teams to ensure requirements are clearly defined and executed

• Act as the central point of coordination for client inquiries, data investigations, and issue resolution, triaging and escalating as needed to drive timely and successful outcomes

• Lead or actively participate in recurring client meetings, providing consultative guidance, status updates, and strategic recommendations

• Maintain detailed project plans, issue logs, and documentation to track deliverable status, changes, and resolutions across multiple concurrent client engagements

• Develop and deliver ongoing client education and training to connect client business questions with underlying data and analytic methodology

• Partner cross‑functionally with Product, Technology, Data Operations, and Specialty teams to ensure delivery aligns with product rules, governance, and client expectations

• Support client satisfaction, value realization, contract renewals, and revenue goals through proactive engagement and trusted advisory relationships

• Ensure all client support and deliverables are executed in accordance with established team and product offering guidelines

Qualifications

Required Qualifications:

• Bachelor’s degree required
• 3–5 years of related professional experience in healthcare analytics, consulting, managed care, or a similarly complex data‑driven environment
• Demonstrated ability to work effectively and collaboratively across teams and functions to achieve shared goals in a cross‑functional organization
• Strong understanding of core business processes and how internal and external factors influence decision‑making, growth, and performance
• Working knowledge of healthcare claims data and/or managed care, with the ability to interpret trends, market dynamics, and data limitations
• Experience advising or supporting clients in a consultative, client‑facing role, ideally within an analytics or healthcare services context
• Knowledge of current healthcare industry trends, competitive dynamics, and market developments, and the ability to translate these into client‑relevant insights
• Solid understanding of the healthcare marketplace, including payers, providers, and related stakeholders
• Familiarity with relevant professional or industry associations, key organizations, and industry contacts
• Strong time management and organizational skills, with the ability to manage multiple priorities, complex deliverables, and evolving client needs simultaneously

Preferred Qualifications:

• Experience supporting large, sophisticated, or alliance‑level clients
• Comfort operating in environments with highly complex and continuously evolving analytic products and deliverables
• Strong communication and presentation skills, with the ability to explain complex analytic concepts to both technical and non‑technical audiences