Client Delivery Representative, Healthcare Tech Implementation

About Cedar Gate Technologies

Cedar Gate Technologies, an IQVIA business, enables payers, providers, employers, and service administrators to excel at value-based care with a unified technology and services platform delivering analytics, care, and payment technology on a single data management foundation. At Cedar Gate, you’ll be part of a collaborative, innovative environment where great ideas thrive. We invest deeply in our people through ongoing training, comprehensive benefits, and a strong culture of teamwork, offering the chance to grow your skills while contributing to high impact initiatives for some of the world's most dynamic companies.

Position Summary

Join the dynamic Enterprise Client Delivery team at Cedar Gate Technologies, an IQVIA business, as a Client Delivery Manager, where your contributions will truly matter! Here, you will play a crucial role in orchestrating and overseeing client delivery tasks, ensuring that each client experiences a smooth and efficient transition to a production environment. As the essential client connector, you'll build strong, lasting relationships between Cedar Gate Technologies, our esteemed clients, and our reliable vendors.

Utilizing your exceptional communication skills, you'll engage authentically and regularly—whether in person or through video conferencing—with executives, project managers, and end-users from both the client and internal teams. Your passion and dedication will motivate everyone to collaborate effectively and achieve shared goals. This is an incredible opportunity for you to leave a lasting impact while furthering your career!

Roles & Responsibilities

• Deliver all projects successfully on time and within scope to meet revenue goals.
• Engage all key stakeholders, both internal and external, to collaboratively define project scope and objectives while confidently ensuring technical feasibility that aligns perfectly with the client's unique use case needs.
• Build and maintain strong relationships with clients, acting as a trusted advisor understanding their business goals and challenges
• Embrace the opportunity to manage projects by guiding changes in the project, timeline, and budget while inspiring stakeholders through clear and effective communication to achieve our shared vision.
• Partner effectively with our clients to thoroughly gather all essential requirements for application configuration and ensure these are seamlessly communicated with internal teams for a successful outcome.
• Achieve tangible results as a driven thought leader for business value and client excellence.
• Oversee the project management for the client as leader, identifying and resolving concerns promptly and escalating all issues and risks to management as needed.
• Meet with clients to communicate timelines and clarify specific requirements of each project
• Develop and deliver presentations to clients, employees, and executives both internally and externally

Job Location

Houston, TX (Galleria Area)

Work Arrangement

Hybrid (3 days in office, 2 days remote)        

Experience / Qualifications

• At least 2 years of experience in a position involving project management or client relationship development
• Exceptional project management skills, including the ability to document and track multiple deliverables, including external and internal communication on progress and/or delays
• A charismatic and enthusiastic presence that compels clients and team members to eagerly align with your vision and follow your lead.
• Healthcare industry experience, especially in Population Health, Physician/Hospital Revenue Cycle, Solution Design, or other relevant experience is highly preferred
• Excellent client-facing and internal communication skills (written, verbal and nonverbal)
• Solid organizational skills, including attention to detail and multitasking skills
• Bachelor's Degree in an appropriate field of study or equivalent work experience
• Project Management Professional (PMP), Six Sigma, or equivalent certification are preferred Effective at building, maintaining, and growing relationships with senior leadership
• Proven ability to learn technical concepts with high proficiency is required; prior SaaS healthcare technology solutions implementations highly preferred
• Data analytics experience, including the ability to create meaningful/strategic insights from technical data sets would be nice
• Experience with project planning tools such as JIRA, MS Project, or others is preferred
• Flexibility in traveling to prescheduled project and client meetings (light travel loads available)
• To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.