Overview
Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes — while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.
Headquartered in metro Atlanta, we’re powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.
Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.
We’re always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.
Risk Review Operations
Jackson Healthcare's core business is placing physicians, nurses, and other healthcare providers in clinical settings across the United States on a short-term basis. Each of the 22 Jackson companies sources and credentials these providers through a rigorous screening process. When a provider's background raises a potential concern — a licensing issue, a gap in history, a malpractice flag, or other credentialing exception — that file is escalated to the Risk team for deeper review. This role is the engine of that process.
Manage the daily intake and completion of provider Risk Reviews within established deadlines
Evaluate escalated provider files using Microsoft Teams, SharePoint, VComm, MDStaff, and Outlook, applying preestablished guidelines and criteria to assess flagged exceptions — clinical expertise is not required; sound judgment and process discipline are
Investigate documentation thoroughly against defined standards, identifying and clearly articulating red flags in accordance with established protocols
Prepare concise, well-organized summary reports in Microsoft Word documenting findings and risk considerations
Assign the appropriate approval level to each provider file based on established criteria
Record all Risk Review outcomes in the Risk Management Information System (Origami)
Communicate findings and approval status to company representatives across the Jackson Healthcare family in a clear, timely, and professional manner
Conduct annual audits comparing providers paid vs. Risk Reviews completed, analyzing year-over-year trends and reporting on gaps or process breakdowns
Claims Verification
Jackson Healthcare manages medical malpractice coverage for providers placed across its 22 companies. When those providers later apply for hospital privileges, institutions require a loss history verification — confirmation of whether any malpractice claims were filed during the provider's time with a Jackson company. Requests flow through an automated portal checked against the claims system, handling approximately 12,000 verifications annually. The vast majority are processed automatically; when a provider does have a claim on record, that exception is routed to this role for review and confirmation before a response is issued.
Take a leadership role in overseeing the integrity and performance of the automated claims verification process
Monitor exception queues and manage the review and confirmation of flagged claims before responses are issued
Maintain organized, audit-ready records and ensure process consistency across all verification activity
Identify opportunities to further strengthen and streamline the verification workflow
Patient Compensation Fund (PCF) Enrollments
In five states, healthcare providers are enrolled in a state-sponsored Patient Compensation Fund — a specific form of medical malpractice insurance that operates alongside traditional coverage. Each state runs its own enrollment and payment process, adding complexity to an already detail-intensive function. This role serves as the coordination hub between three Jackson companies, an external enrollment vendor, and the applicable insurance entities — ensuring enrollments are completed accurately, on time, and in compliance with each state's requirements.
Coordinate enrollment activity across five states, navigating each state's distinct process and payment requirements
Serve as the primary point of contact and communication bridge between Jackson companies, the external enrollment vendor, and insurance entities
Track enrollment status, manage time-sensitive deadlines, and proactively communicate updates to all relevant stakeholders
Maintain accurate documentation throughout the enrollment lifecycle to support audit readiness and compliance
As workflows become better understood, identify opportunities to streamline coordination, reduce friction, and improve the overall process — this is a function ripe for innovation over time, not overnight
Reporting & Presentation
Prepare monthly PowerPoint presentations summarizing Risk Review status and trends for company leadership
Build and maintain Excel-based tracking tools including pivot tables, charts, and VLOOKUPs
Analyze operational data to surface insights and support informed decision-making across the enterprise
Administrative Functions
Track contract reviews in Origami and other administrative functions as needed
Education
Bachelor's degree preferred, ideally in Risk Management, Operations, Business, or a related field; high school diploma or equivalent required
5 - 7+ years of experience in process improvement, operations management, or cross-functional coordination
Experience in Risk Management, Healthcare Operations, or Credentialing is a plus but not required
Experience
Demonstrated experience in process improvement, workflow optimization, or operational efficiency — with a track record of making things work better, not just differently
Experience managing high-volume, detail-intensive processes where accuracy and consistency are non-negotiable
Background in cross-functional collaboration — working across teams, departments, or companies to drive alignment and deliver results through influence
Experience in reporting, data integrity, or operations support in a matrixed or multi-entity environment strongly preferred
Prior experience in Credentialing, Risk Management, or Claims is helpful but secondary to operational and process credentials
Technical
Advanced Microsoft Excel (required) — pivot tables, VLOOKUPs, charts, and data analysis
Microsoft 365 Suite — Outlook, Word, PowerPoint, Teams, SharePoint
Comfort engaging with multiple platforms and systems; experience with workflow mapping is a plus
AI & Emerging Technology — genuine curiosity and openness to tools such as Microsoft Copilot and Claude; the ability to see and embrace these as productivity enablers rather than disruptions
Professional
Deadline-driven with a strong sense of ownership and accountability
Process-oriented thinker who actively questions assumptions and pursues simpler, smarter solutions
Comfortable with ambiguity and energized by change rather than unsettled by it
Brings a fresh perspective — willing to ask "is this still the right way?" and explore alternatives
Leads through influence — able to build trust, demonstrate value, and drive alignment across organizations wit
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