Function

Services

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Role

Services Desk Advisors will work with Hitachi sales representatives and customers to discover requirements, create and price professional services proposals, and ensure a smooth sales process.

The Services Desk Advisor will take service requests and incoming calls from Hitachi sales representatives and determine the best way to engage the professional services team: select a calculated service from a list; learn more from the customer to select a service; or escalate to Solutions team to pursue a more complex opportunity. The advisor will be responsible for handling inquiries promptly and effectively in a fast-paced, team-oriented environment.

Responsibilities

• Manage all PS opportunities: Classify calls and e-mail inquiries from sales and customers by following a defined process; take appropriate action based on the opportunity requirements; ensure real time updates are put into internal systems during the lifecycle of an opportunity.
• Work with sales representatives to select and position calculated services, inform them of alternative or additional services that may fulfill customer’s objectives; describe service outcomes.
• Document Customer requirements and transition high-value service opportunities to the Solution team for further development.
• Build rapport with sales and other groups through friendly, engaging communication; collaborate with other teams to improve the whole process.
• Provide proactive communication to sales representatives on PS process and available services offering to educate and foster relationship for assigned districts.
• Develop a comprehensive understanding of all Hitachi Vantara products and Service offerings.
• Proactively communicate with Sales providing defined proposals based on service opportunities or identified programmes of work.

Requirements

• Bachelor’s degree in computing or in business with a computing related minor.
• One or more years of experience in technical sales or inside sales or telemarketing.
• Business proficient in English and preferably one additional language (German, French, Italian, Spanish)
• Capable of leveraging CRM software and other common computer software such as web presentation tools, Power Point, MS Word, Outlook and MS Excel.
• Ability to prioritize tasks, manage time effectively and handle conflicts in the business.
• Speak in a friendly way to sales, customers and potential customers; listening to their needs and communicating options for them.
• Demonstrate confident presentation skills to communicate service positioning; answering questions sales and customers might have.
• Demonstrate capacity to understand technical topics.

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About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.