What can you expect?
You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.
As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.
What do you need to succeed?
3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
Ability to build relationships with all personalities is a must! This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would have the opportunity to visit amazing towns and places.
Effectively communicate and collaborate with customers, management, and peers.
Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
Comfortability with learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus!
Shift info/travelling:
Requires up to 75% travel (varies by region and may include travel outside of your territory)
5 days or more of car travel per week
6-8 or more overnights per month (subject to change)
Weekend hours and weekday overtime may be required. Overnight travel is required.
Valid Driver’s License and clean drivers abstract required
Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised
What you can expect from us:
Hourly rates targeting: $30.00+ per hour CAD
Opportunity for annual cash bonus
Benefits Day-One
On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Physical Demands and Work Environment:
Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
Occasionally required to climb, balance, bend, stoop, kneel or crouch.
May be required to lift, move and carry up to 60 pounds.
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Weekend hours and weekday overtime may be required.
Extensive overnight travel required.
Ability to travel and work internationally.
Ability to drive car for extended periods
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-FSR
Chez IDEXX, nous fabriquons certains des produits les plus innovants du secteur du diagnostic vétérinaire, chacun d'entre eux contribuant à garder nos animaux de compagnie heureux et en bonne santé. Les vétérinaires qui utilisent ces outils comptent sur les Field Support Representatives (FSR) pour leur apprendre à utiliser au mieux ces machines et pour les dépanner en cas de problèmes techniques.
Nous recherchons des personnes qui, comme vous, sont d'excellents communicateurs, très organisés, et qui traitent chaque interaction avec le client avec empathie et dans un esprit d'équipe.
À quoi pouvez-vous vous attendre ?
Vous pouvez vous attendre à avoir une carrière dynamique et passionnante chez IDEXX qui utilise votre expérience en cabinet vétérinaire et vos compétences techniques, vous permet de voyager, de rencontrer de nouvelles personnes, d'élargir vos connaissances et vos compétences, tout en ayant un impact positif sur la vie des animaux de compagnie et de leurs propriétaires. Notre quotidien consiste à rencontrer de nouvelles personnes et à établir des relations avec nos clients. Il faut être capable de nouer des relations et de travailler en équipe ! Vous serez mis au défi chaque jour en travaillant avec la meilleure équipe du secteur. Le rôle de FSR continue d'évoluer pour mieux répondre aux besoins de nos clients. Vous pouvez donc vous attendre à une croissance continue dans votre poste grâce à des programmes de formation complets.
En tant que FSR, vous travaillerez en étroite collaboration avec vos représentants commerciaux sur le terrain et le service clientèle afin de développer des stratégies pour maintenir vos comptes clients par le biais de l'éducation et d'autres solutions centrées sur le client. Vous installerez et formerez le personnel de la clinique sur la meilleure façon d'utiliser les analyseurs IDEXX (ProCyte, Catalyst One, SediVue). Vous participerez également aux visites de besoins critiques des clients, en fournissant une assistance technique sur place lorsque les choses ne se déroulent pas comme prévu. Il n'y aura jamais deux journées identiques. En tant que FSR, vous devrez rendre visite à des clients sur le terrain tous les jours, en adaptant parfois votre emploi du temps pour assister à des événements organisés par des clients et pour vous rend
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