Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
Support quality management systems and compliance requirements.
Contribute to team growth through active participation in development programs and collaborative knowledge sharing.
EDUCATION:
High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
Required Skills and Abilities
Strong customer service and interpersonal skills with experience in building and maintaining relationships.
Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
What You Can Expect From Us:
Annual rates targeting: 33k
Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world
Schedule:
This is a full time (37.5 hr / wk), day-shift role with scheduled shifts Mon-Fri 9:00 am to 5:30 pm
The shifts and hours may vary slightly depending on business needs.
Reliable and dependable attendance is an essential function of this position
Physical Demands
This role involves extended periods of sitting and frequent use of phones and computers.
Occasional lifting of items up to 25 pounds may be required.
Visual and auditory acuity is necessary for accurate computer work and effective phone communication.
Work Environment
This position is based in the Wetherby Lab.
Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
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