Group Account Director

Job Description

The Kitchen is the in-house agency for Kraft Heinz. Based in Toronto & Chicago, we’re built to take iconic brands into a new era of marketing, powered by culture, creativity, and collaboration.

What makes us different? The way we work. Our 120+ strong team of creatives, strategists, accounts, producers, designers, and content creators work directly with our brand partners to unlock creativity and deliver breakthrough ideas at the speed of culture.

ROLE OVERVIEW

As a Group Account Director, you are a senior leader responsible for driving the strategic, creative, and relational success of your teams. You lead a team of Account Directors, Supervisors, and Executives, and report directly to the Head of Accounts, with the full support of Kitchen’s leadership team.

You are a trusted partner to both internal teams and Kraft Heinz brand leadership. You help shape the work from the start, guiding teams through ambiguity and ensuring every deliverable not only meets business goals but also resonates creatively. You champion the voice of the brand, while pushing for bold, breakthrough thinking.

You’ll own relationships across the IAT, including PR, Brand Comms, and external agency partners, ensuring cross-functional alignment and collaboration. You work closely with Strategy, Creative, and Production leads to align on vision, streamline execution, and unlock big ideas—whether they’re fast-turn or long-lead campaigns. With fluency across media channels (especially digital and social), you bring strong instincts for what will make an impact and a calm, confident presence that inspires your team and clients alike.

CORE RESPONSIBILITIES

INTERNAL RELATIONS: You are the main point of contact for our marketing brand partners within Kraft Heinz. You’ll work directly with marketers and Group Strategy Directors in the organization to ensure we’re anticipating the future, and building a team to do incredible work that is unique to The Kitchen.  
ACCOUNT TEAM MANAGEMENT: Manage your team’s structure and resourcing, ensuring that we focus on the work that exceeds expectations and drives business. You lead teams and ensure strong creative output and collaboration amongst all departments necessary to each project.
WORKFLOW MANAGEMENT: You’ll direct the team’s focus – ensuring that you are helping the team stay on top of their deliverables and are focused against the right work daily, quarterly, and annually. 
TEAM LEADERSHIP: You Inspire and direct a team to believe in The Kitchen’s mission and to deliver true success for our brands. You are responsible for growing, retaining, and motivating the Account team to succeed. 
COLLABORATION: You act with optimism and a love for the next big challenge, working as one integrated team with your brand partners and the Creative Directors. You are the voice of the brand team inside The Kitchen. 
ADAPTABILITY: you demonstrate resiliency in a dynamic, fast paced work environment where ideas and opportunities happen fast and require flexibility.
ORGANIZATION & FOLLOWTHROUGH: You can sit above the work but are able to dive in as needed. You follow through in all you do via clear communication. 
You help the agency develop a strong and positive relationship within the Kitchen and Kraft Heinz.
 

EXPERIENCE & SKILLS

Experience working Accounts, Client Service, Project Management, or a related role in a traditional, social, or medium agnostic agency focused on big ideas. 
Exceptional leadership and people management skills
Proven project management & Account management expertise
Proven strategic thinker.
Authentic people person with exceptional interpersonal skills
Confident and experienced with presentation skills.
Excellent organizational, negotiation skills
Outstanding critical thinking and problem-solving skills
Demonstrated ability to oversee, and deliver against, a large P+L.
Proven ability to identify, pursue and sell business growth opportunities.
Exceptional relationship building and people management skills.
Understanding of agency budgeting and reporting requirements (ability to report out weekly, quarterly, annually).
A positive and optimistic force, that drives projects forward through relationship-building, collaboration, and clear communication. 
 

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$141,500.00 - $176,900.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.