As a Customer Service Engineer, you will be leading Customer Service operations in your work area for Consumer and Farm customers, you will be handling Customer complaints from OE and Replacement customers. You will be maintaining relationship with stakeholders. You'll also be training the channel on process and tyre technology and will be supporting OE and dealer on sales and service activities
Key Responsibility Areas
- You will coordinate with customers for warranty handling within the defined turnaround and response times.
- You will apply strong technical knowledge of tire functioning, manufacturing processes, and field conditions while handling cases.
- You will coordinate closely with the Business and Service teams to build effective synergy.
- You will report daily warranty handling status and MIS updates to the Regional Manager.
- You will coordinate with the Field Engineering team for mileage surveys, new condition developments, and other warranty-related activities.
- You will conduct root cause analysis for development and field concerns and drive resolution.
- You will stay updated on the latest competitive policies, products, and technology developments for benchmarking purposes.
- You will conduct fleet tests and follow up with customers for new development projects.
- You will develop strong business relationships with the Replacement channel and OEM workshops by delivering excellent and timely customer service support.
- You will conduct mileage surveys, campaign support activities, tire safety and maintenance awareness programs, and customer connect initiatives.
- You will manage a team of third-party technical experts and provide real-time guidance for instant warranty support to customers and OE customers.
- You will regularly engage with Consumer OE and Farm OE field, state, and regional service leaders to strengthen PR and enable close collaboration.
Experience
- You should have 3–6 years of relevant work experience.
- Preferred exposure includes tyre service experience and/or OE workshop experience on the parts or service side.
Education
- You should hold a Bachelor’s degree (Engineering background preferred).
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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.