Job Summary
The Field Manager, Market Transformation is responsible for leading on-site execution of the Market Transformation Playbook (MTP) within assigned NAPA regions. This role ensures full completion of all transformation initiatives at store level, supporting store teams through training and engagement while minimizing disruption to operations. The manager partners closely with regional leadership and third-party teams, driving progress and maintaining operational continuity. This role embodies a customer-centric approach and accountability for achieving measurable store performance outcomes throughout transformation efforts.
Responsibilities
- Serve as the on-site leader to ensure 100% execution of all elements in the Market Transformation Playbook across assigned stores.
- Support assigned NAPA Region as a key field resource to enable transformation objectives and initiatives.
- Personally complete critical in-store tasks requiring specialized oversight, including documenting store conditions and readiness prior to project start.
- Oversee and coordinate third-party labor teams executing initiatives such as Inventory Upgrades and Store Implementation Projects, directing efforts outside existing NAPA functional leadership scope.
- Act as primary field liaison, conveying feedback from stores and market leadership to the Transformation Management Office (TMO) to inform continuous improvement of the Market Transformation Playbook.
- Provide supplemental on-site support for transformation markets outside the primary assigned region as necessary to maintain continuity of TMO presence.
- Collaborate with Regional Vice Presidents and Market Directors to lead iterative TMO initiatives ("go-backs") and sustain store-level transformation presence after initial project phases.
- Regularly partner with Market Directors (Stores & Sales) to review and report on performance metrics and transformation progress by store cohort.
- Monitor transformation progress closely, identifying initiatives that fall short of targets and communicating root causes to relevant stakeholders.
- Serve as the field conduit between focus stores and the Store Success Team (SST), escalating and facilitating resolution of store issues beyond transformation scope to prevent recurrence.
- Refrain from managing teams owned by other NAPA leadership functions (e.g., Real Estate) or engaging in work outside the Market Transformation Playbook or assigned stores.
Qualifications
- Minimum of 3 years of experience in retail operations, field leadership, or project management roles demonstrating leadership in change execution.
- Proven ability to drive operational plans, lead teams, and manage change within a store environment.
- Strong commitment to customer service excellence and delivering a positive customer experience.
- Demonstrated professionalism, sound judgment, and a robust work ethic.
- Excellent verbal and written communication skills, with ability to engage and influence stakeholders at all levels.
- Skilled problem-solving and decision-making capabilities, with focus on operational consistency.
- Effective organizational and time management skills, with sense of urgency and ability to meet deadlines.
- Self-motivated with initiative and continuous improvement mindset.
- Strong business acumen, utilizing data and analytics to support informed decision-making.
Leadership
- Embodies the following values: serve, perform, influence, respect, innovate, team.
- Effectively communicates by motivating and inspiring others through clear and proactive communication.
- Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
- Makes balanced decisions and thinks strategically by being a forward thinker.
Physical Demands / Working Environment
- Primarily field-based role with regular work in retail store environments exposed to typical conditions including noise, temperature fluctuations, and dust.
- Requires approximately 75% travel to assigned stores and markets.
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