Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Network Engineer
Role Summary
As a Senior Network Engineer, you will design, implement, and operate a large-scale Cisco-based global enterprise network across campus, WAN, SD-WAN, wireless, and cloud environments. Youâll lead complex initiatives, ensure production stability, and drive continuous improvement aligned with global architecture standards.
This senior-level role requires strong technical depth, sound judgment, and operational ownership. You will mentor engineers, collaborate cross-functionally, and partner with Staff/Principal engineers to evolve the network.
This role is remote within the UK and supports a globally distributed environment. Strong professional English is required for daily collaboration across North America, EMEA, and APAC.
Key Responsibilities
WAN, Routing, Switching & Wireless
Campus & Switching
Automation, Observability & Cloud (AWS)
Security, Identity & Access
Collaboration & Operations
Required Qualifications
Preferred Qualifications & Competencies
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About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.<
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