Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesysisseekinga Facilities Coordinator to joinourfacilities management teamatourGalway office.
This role is 5 days a week onsite at our office in Bonham Quay.
TheGenesysGlobal Real Estate & Facilities team supports over 40 locationsaroundthe world with headquarterslocatedin Menlo Park, California.
OurGalway officelocatedatBonham Quayishome to a team of up to 280 R&Dengineersand the Facilities Assistant forthislocation will bevitalto the success and energy ofthisinnovative work setting. Reporting to the Facilities Manager, youwillhaveresponsibilityforassistingin thedeliveringof a full array of office services toensuretheorganizationhasthemostsuitableworkingenvironmentforitsemployeesandtheiractivities.
Using best business practice toimproveefficiencyandproductivity,thisrolewill be a keymemberof the facilities team and beaccountablefor the following duties:
· Assist in the delivery of soft and office servicessuchascatering andhospitality,cleaning, security, deskmovemanagement and officefurniture, etc.
·Ensureexcellentworkplacehousekeepingand siteispresentablefor staff andexternalvisitors.
· Actasoffice concierge/receptionist to welcome guests andvisitors,answerincoming calls, book & coordinate meetings & events, and assist with generalenquiriesfrom staff andotherbuilding users.
·Conductofficeadministrationtaskssuchasstationarystock management, mail &postage,courierrequests,coordinationof parkingrequirements,recordsmanagement, andensuringgeneral officeequipmentisfunctionaltomeetstaffrequirements.
·Operationof the facilities helpdesk, processing work orders anddevelopingreports forbothplannedandreactivemaintenance. Administration of H&S duties andcoordinationofallworkplaceactivities andsafetytraining inaccordancewith the organization’ssafetypolicy. Be anaccountablememberof the siteemergencymanagement team andundertaketraining in therequiredfields of firstaidandfirewardenduties.
· Security System Admin – Assist withissuesof access cards toemployeesandupdatingdetailson the Access Control system
· Workconstructivelywith thewiderEMEA FM team topromotecontinualdevelopmentand sharing ofideasand best practices.
· Assist withpromotingthe facilities'functionand activities toallstaff.Characteristics, Skills, and
Experiencerequired:
Minimum 2years’relevantexperienceineitherfacilities management orhospitalitydelivery with ademonstrableinterestindevelopingwithinthe fi
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