Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Strategic Global Alliances Director (GSI & Tech — AWS, Salesforce, ServiceNow) to grow the Genesys business across Italy and Iberia. The role requires up to 30–50% travel (partner sites, joint customer meetings, events).
Mission
Own and grow the Genesys business with Global System Integrators (GSIs) and the technology ecosystems of AWS, Salesforce, and ServiceNow across the region. Build deep, multi-level alignment (sales, pre-sales, delivery, executive) and drive awareness, enablement, pipeline, and bookings.
What you'll do:
Partner strategy & planning: Build and execute a joint business plan per partner (coverage model, targets, prioritized industries/use cases, enablement plan, and marketing calendar). Map stakeholders (sales, pre-sales, practices, COEs, executive sponsors) and maintain multithreaded relationships.
Awareness & enablement: Run playbooks and enablement paths (discovery, demo, competitive, deal registration, services packaging) for partner sales/SE/delivery teams. Orchestrate joint solution narratives: Genesys Cloud + (AWS / Salesforce Service Cloud / ServiceNow CSM & workflows).
Go-to-market & pipeline creation: Launch vertical campaigns and ABM motions with partners (events, webinars, executive roundtables). Drive co-sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs).
Opportunity execution: Progress joint deals through a recognized sales methodology (MEDDICC); clear blockers; coordinate resources (SEs, PS, legal). Ensure services readiness (scoping, delivery models with GSIs, success plans).
Governance: Run QBRs and monthly pipeline reviews with each partner. Track/report KPIs; manage MDF/co-marketing budgets; ensure brand and compliance standards.
What success looks like (KPIs/OKRs):
· Year-over-year growth in influenced and sourced bookings (primary).
· Pipeline generation: sourced + co-sell pipeline vs target (coverage & hygiene).
· Partner productivity: #enabled sellers/SEs/certifications, #joint use cases launched, #registered opportunities, win rate.
· Executive alignment: cadence achieved (QBRs, EBCs), partner satisfaction (qualitative).
Qualifications:
· 10+ years in alliances/partner sales with GSIs and/or major ISVs (AWS, Salesforce, ServiceNow).
· Proven co-sell and ecosystem GTM experience in SaaS, preferably CX/Contact Center, AI, or Enterprise Applications.
· Strong sales discipline (forecast, deal hygiene), executive presence, and program management across multiple stakeholders.
· Fluent English, plus Italian and/or Spanish (ideally both)
Core competencies:
· Enterprise SaaS sales, co-sell mechanics, pipeline creation.
· Value selling & competitive positioning.
· Executive communication and stakeholder management.
· Programmatic enablement & campaign execution.
· Working knowledge of cloud architectures; data & AI governance helpful.
30/60/90-day plan (expectations):
· 30 days: Partner mapping, current pipeline review, agree joint targets; publish three partner one-pagers for the region.
· 60 days: Complete enablement waves (sales + SE), launch 1–2 joint campaigns, land ≥5 deal registrations.
· 90 days: Run first QBRs, show ≥3 qualified co-sell opportunities per partner, submit first bookings.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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