Senior Payroll Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Payroll Specialist

Department & Team: LATAM Finance           

Hybrid (Bogotá)

Role Overview:

We are looking for a LATAM Payroll Specialist to join our Finance team and manage end to end payroll operations across multiple countries in Latin America. This role operates in a dynamic, multicultural environment with several HR and payroll service providers, requiring adaptability, attention to detail, and strong collaboration skills. You will play a critical role in ensuring payroll is processed accurately, on time, and in compliance with local regulations, while also supporting financial reporting and continuous process improvement. At Genesys, you will contribute to strengthening payroll operations that support a diverse and global workforce, with exposure to senior leadership across Finance and HR.

Key Responsibilities:

• Manage end to end payroll processing for LATAM countries, working closely with external payroll providers.

• Ensure payroll is processed accurately, timely, and in compliance with country specific regulations.

• Review and validate complex payroll transactions, including equity, bonuses, severance, and corrections.

• Perform month end activities, including journal entries, accruals, and balance sheet reconciliations.

• Ensure compliance with local tax regulations, including monthly, quarterly, and annual filings and payments.

• Maintain and enhance internal controls to track and reconcile payroll changes.

• Develop and maintain process documentation in line with Sarbanes Oxley requirements.

• Act as a key liaison between Finance and HR, ensuring accurate employee payroll data and interacting with senior leadership.

• Drive process improvements and efficiencies across payroll operations.

• Support timely salary and tax payments in coordination with Finance and HR teams.

• Handle administrative tasks such as payslips, year-end tax certificates, and payroll inbox management.

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• 3 to 5 years of payroll experience, ideally with LATAM exposure.

• Fluency in Spanish and advanced English, with ability to communicate with global stakeholders.

• Intermediate to advanced proficiency in Microsoft Excel.

• Strong knowledge of payroll practices in Colombia, with additional experience in Argentina, Brazil, Chile, Mexico, and Peru considered a plus.

• Understanding of payroll processes, HR practices, and compliance requirements.

• Ability to work under strict deadlines with high accuracy.

• Strong judgment and ability to escalate issues appropriately.

• Experience working with payroll providers.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.