Business Technology Analysis Director

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Corporate Claims division is seeking a Business Technology Analysis Director to be responsible for overseeing aspects of our claim technology. This includes our core claim systems, claims analytics, and reinsurance automation. This position will help define the vision, strategy, and roadmap for improving the existing products and will be accountable for developing and delivering new features that meet the needs of the customers. This individual will also collaborate with other teams, such as claim business units, Business Data Analytics, IT, Corporate Claims stakeholders, and others, to ensure alignment, delivery and integration of the product improvement initiatives.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Participates in and oversees several teams involved in the evaluation of system requirements and the maintenance, testing, and documentation of systems.

• Leads, mentors, and develops the claims “product”, ensuring high-quality deliverables and adherence to best practices.

• Determines requirements, plans projects, establishes priorities, and monitors progress.

• Evaluates project status and resource utilization and implements changes to improve the team's effectiveness.

• Partners with business units and shared service organizations to understand workflows to identify opportunities to drive efficiencies.

• Identifies, prioritizes, and sponsors AI and automation use cases across the claims value chain (e.g., intake and triage, document understanding, workflow orchestration, subrogation, and analytics), translating business outcomes into delivery-ready requirements.

• Partners with IT, Data/Analytics, Security, and business leaders to define an AI/automation roadmap, including target-state architecture, integration patterns, and a pipeline of experiments-to-production initiatives.

• Establishes AI governance and controls in partnership with Risk/Compliance (e.g., model approval processes, human-in-the-loop decisioning, auditability, data privacy, bias testing, and vendor/model risk management) appropriate for insurance claims.

• Leads delivery and adoption of automation solutions (workflow, rules, and RPA where appropriate), defining success metrics (cycle time, touchless rate, leakage, and customer/adjuster experience), monitoring model/process performance, and driving continuous improvement.

• Help establish and communicate the Corporate Claims vision, strategy, and roadmap.

• Influences key stakeholders to create solutions that enable productivity improvements

• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management.  Coordinates efforts to guarantee that the team achieves budgetary and performance objectives.

• Ensures that department or functional area meets policies and procedures.  Aligns business unit with business objectives.

• Performs other duties as assigned.

Qualifications

• Proven track record of leading and delivering successful IT and business projects, from ideation to launch and evaluation.

• Well versed in the lifecycle of an insurance claim with a preference for candidates with claim handling experience.

• Excellent communication, presentation, and leadership skills, with the ability to influence and inspire cross-functional teams and stakeholders.

• Exceptional problem-solving, critical thinking, and analytical skills, with the ability to handle complex and ambiguous situations.

• Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.

• Passionate about innovation, creativity, and customer satisfaction.

• Experience with data mining and analytics tools and techniques.

• Demonstrated experience delivering AI and/or automation capabilities into production (e.g., intelligent document processing/OCR, NLP, predictive models, generative AI copilots, workflow orchestration, or RPA), including change management and user adoption.

• Working knowledge of responsible AI practices and model governance (privacy, security, bias/fairness considerations, explainability, audit trails, and third-party/vendor risk) in regulated environments.

• Strong process engineering mindset (Lean/Six Sigma a plus): ability to map workflows, identify control points, quantify benefits, and build business cases for automation investments.

• Experience with leading claim handling platforms and supporting tools, such as Guidewire, FileNet, Tableau, Snowflake and others.

• Experience working within the Agile development framework.

• Ability to work in a matrix environment with a buy-in culture.

• Bachelor’s degree or above is required. Field of study could be Computer Science, Business or related discipline.

• Experience: 10-15 years of experience, including 5 or more years of leadership experience.

Business Unit:

Corporate Claims

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

 

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

 

*Excludes seasonal employees and interns.