Sales Support Manager

Provide support for Regional/National Account Managers through a multitude of capacities. The Sales Support Manager is an integral part of the sales team that supports a variety of customer segmentations. This supporting role will help create and plan customer meetings, business reviews, analyze sales data and trends. Provide reporting and analysis to not only be a liaison between the customer and sales team but assist in the maximization of profitable sales through product recommendations, data, and trend reporting.

DUTIES & RESPONSIBILITIES

• Analyzes and explains variances to plan and prior periods, which includes developing recommendations to close any underperformance to plan.

• Prepares financial models for making strategic decisions to support an appropriate customer action plan.

• Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports.

• Enhance data governance processes improving the quality and integrity of data collected, analysis performed, and reports generated.

• Run simulations on various “what-if” scenarios using insight and critical thinking to evaluate and recommend solutions.

• Assist in developing forecasting models.

• Design, develop and produce standard monthly, quarterly, and annual performance analytics and customer facing presentation decks and analytics.

• Prepare monthly data reporting packages that include analysis of key business trends and actual versus plan variances, including comprehensive explanations of differences as well as the impact of business drivers to budget/forecast.

• Produce routine and ad hoc financial models to support senior management in decision making.

• Provide reporting to support sales effectiveness, pricing integrity, and agreement compliance.

• Develop strong relationships with not only outside sales team but customer contacts and customer organizations.

• Acts as the secondary point of contact to the customers’ organizational key contacts.

• Assist in the negotiations of favorable agreements and contracts to facilitate customer wallet and market share gains.

EDUCATION & TRAINING

• Bachelor's Degree in Business Administration, MBA preferred

KNOWLEDGE & EXPERIENCE

• Minimum 2-4 years of financial and analytical experience

• Strong modeling and solid database skills required

• Experience with planning systems and reporting technology (TM1 and COGNOS familiarity preferred)

• Experience with business intelligence tools and developing data visualizations (Power BI preferred)

• Very strong analytical and forecasting abilities

• Highly effective communication skills (listening and presenting ideas)

• Previous sales or sales experience preferred · Collaborative work style · Occasional travel as needed

SKILLS & ABILITIES

• Monitoring: Monitoring/Assessing self-performance and that of other individuals and organizations to make improvements or take corrective action.

• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Understanding the implication of new information for both current and future problem-solving and

• decision-making.

• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.

• Communicating: Evaluate, act and convey information in timely manner. Decisive, make timely practical, effective decisions.

• Time Management: Managing one's own time and the time of others. Ability to organize and prioritize tasks.

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Coordination: Adjusting actions in relation to others’ actions and ability to successfully organize various personalities to work together.

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

• Writing: Communicating effectively in writing as appropriate for the needs of the audience.

• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

• Service orientation: Actively looking for ways to help people and support the organization.

• Internal Control awareness: Ability to understand, develop and enforce internal controls, procedures and processes.

• Assertive, self-starting manager: Willingness/ability to work independently with minimal supervision; ability to supervise

• and delegate projects to subordinates.

• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.

• Customer Centric: The ability to place the customer on the forefront of thoughts and actions to ensure desired outcomes are achieved.

• Written Comprehension: The ability to understand information and ideas presented in writing.

• Written Expression: The ability to communicate information and ideas in writing so others will understand.

• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

• Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

• Quality: High standards for quality and advanced ability to handle multiple, competing priorities and requests

WORK ENVIRONMENT

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

• Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.