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At Exact Sciences, weâre helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while youâre working to help others.
Position Overview
The Revenue Operations Analyst is a critical thinker responsible for efficiently and accurately posting payments received from international customers. This role requires the ability to interpret international customer remittances to determine proper application against outstanding balances. The Revenue Operations Analyst will work through errors which accompany a payment or correspondence and resolve those through the guidance of the Revenue Operations Specialist. This role will collaborate with trainers and develop internal documentation to support processes. The Revenue Operations Analyst may, from time to time, be required to complete clerical tasks such as scanning, faxing and outreach to international customers. Cross-functional collaboration will be an integral part of success in this role.
Essential Duties
Include, but are not limited to, the following:
- Efficiently and accurately post a high volume of payments and/or correspondence in defined TAT.
- Ability to identify missing pertinent payment information and conduct necessary research to resolve, including leveraging portals & conducting outreach to payers.
- Ability to identify deviations in established processes and is able to communicate the issue(s) to leadership for resolution.
- Ability to follow established processes and procedures and understand downstream impact.
- Monitor credit balances and determine validity of existing credit on account and take appropriate end steps to resolve.
- Processes requests for customer refunds due.
- Review correspondence and appropriately classify the documentation for resolution.
- Analyze customer trends and deliver results to leadership on defined cadence.
- Ability to support cross-functional partners by acting as SME in projects.
- Ability to pull and provide audit support for various requests.
- Ability to interpret and act upon internal and external inquires received.
- Stay current with relevant medical billing regulations, rules, and guidelines.
- Provide ad-hoc support as necessary within the department (i.e. special projects, provide support due to outages/high volume).
- Maintain a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with peers at all levels of the organization.
- Self-motivated, detail oriented, and focused to perform quality work with excellent time management skills and reliability without constant supervision.
- Excellent problem-solving abilities and organizational skills.
- Excellent quantitative and analytical skills.
- Ability to effectively communicate verbally or in writing with all levels of the organization and with external partners.
- Adaptable, open to change and able to work in ambiguous situations and respond to latest information and unexpected circumstances.
- Ability to organize work, set priorities, and work effectively in a diverse, fast-paced environment.
- Detail oriented, problem solver/analytical, flexible and self-motivated.
- Adhere to productivity and quality standards.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Ensure compliance with all Company procedures and guidelines including, but not limited to, Code of Business Conduct and Ethics, GDPR, and HIPAA.
- Support and comply with the companyâs Quality Management System policies and procedures.
- Regular and reliable attendance.
- Ability to work normal schedule of Monday through Friday during normal business hours.
- Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Demonstrated ability to take on additional responsibilities while delivering successful results.
- Ability to work overtime as needed.
- Use of computer, and or telephone for prolonged periods of time may be necessary.
Minimum Qualifications
- Associates degree or High School Degree/General Education Diploma and 2+ years of experience in medical or insurance billing in lieu of associates degree.
- Proficient in Microsoft Office.
- Proficient computer skills to include internet navigation, email usage, and word processing.
- Authorization to work in job location without sponsorship.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Preferred Qualifications
- Bachelorâs degree in business, healthcare or related field.
- Experience with Epic or other EHR system.
- Experience with SAP.
- Excellent verbal and written communication.
- Strong MS Office skills, especially Excel.
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Employment Term: This role includes a 3-month probationary period during which employment conditions remain unchanged. Employment is on an indefinite-term contract, and a one-month notice period is required for voluntary resignation, in accordance with company policy. Employees may be required to work overtime based on business needs, including occasional holiday and weekend work, with compensation provided per company policy and local labor regulation.
Salary Range:
4Â 400Â 000Â ïż„ - 7Â 200Â 000Â ïż„
The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. Additionally, this role includes either 30 hours of overtime per month or 10 hours of midnight work per month, depending on the position. This position is also eligible for a bonus.
Employee Benefits: Exact Sciences is committed to providing a comprehensive employee experience that supports well-being and professional growth through our benefits. Learn more about our benefits by selecting the country you're interested in to view specific offerings. Based on business needs and role eligibility, relocation support may also be available in accordance with company policy.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
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