Supervisor, Clinical Laboratory Quality Control

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Position Overview

The Supervisor, Clinical Lab Quality Control (QC) is responsible for leading the daily QC operations within the clinical laboratory, ensuring accurate, reliable, and compliant test performance. This role provides direct supervision and mentorship to QC staff, including workload coordination, performance management, training, and competency assessment. The Supervisor sets clear expectations, drives accountability, and fosters a culture of continuous improvement and quality excellence. This individual has oversight of quality control review, troubleshooting assay and instrument issues, maintaining documentation to meet regulatory standards, and leading inspection readiness efforts. The QC Supervisor ensures timely resolution of nonconformances, owns QC data presentation and reporting, and supports implementation and validation of new QC methods, instruments, and procedures.

Essential Duties

Include, but are not limited to, the following:

• Supervise the daily work of lab QC personnel. Organize and prioritize tasks to ensure completion.
• Ensure adequate staffing, clear communication of goals, and performance accountability.
• Provide direct supervision, performance evaluation, and development planning for lab QC staff.
• Provide training to employees and assess their competency.
• Lead QC efforts, including data analysis, documentation, and presentation.
• Perform quality control procedures as specified and maintain quality control records and documentation necessary to meet the standards of accrediting agencies.
• Perform and supervise complex testing procedures and laboratory operations. 
• Evaluate test parameters, quality control, and instrument performance for accuracy and compliance.
• Assess quality control statistics regularly to evaluate accuracy, reproducibility, and validity of current laboratory methods.
• Troubleshoot assay failures, QC issues, and unexpected results using standard protocols.
• Assist in identifying root causes of technical issues and develop corrective actions.
• Respond to technical inquiries and supports timely resolution of workflow disruptions.
• Coordinate and participate in cross-functional activities, problem solves and collaborates with other laboratory leaders.
• Participate in cross-functional initiatives to enhance QC processes, turnaround time, and overall lab efficiency.
• Apply policies and procedures for decision-making and receive guidance from management.
• Contribute to lab and QC SOP development, verifications, and procedural documentation.
• Support inspection readiness and regulatory compliance.
• Contribute to design, research, review and writing of validations and verifications.
• Comply with safety and hazard regulations as outlined in the Clinical Laboratory Safety Manual.
• Observe principles of data security and patient confidentiality. Maintain ethical standards in the performance of testing and in interactions with patients, co-workers, and other health care professionals.
• Consistently demonstrate exceptional leadership qualities, including, but not limited to, the ability to attract and retain the best team, foster a culture of high performance, and set a clear vision to energize teams towards the future.   
• Demonstrate professional demeanor in personal appearance and behavior, in all work-related interactions inside and outside of the laboratory.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Ability to comply with any applicable personal protective equipment requirements.
• Demonstrate regular and reliable attendance.
• Ability to lift up to 20 pounds for approximately 5% of a typical working day.
• Ability to work seated for approximately 60% of a typical working day. Ability to work standing for approximately 40% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.

Minimum Qualifications

• Bachelor’s Degree in Clinical Laboratory Science or Medical Technology or in chemical or biological sciences.
• 4+ years of experience including high complexity testing in a laboratory setting.
• 2+ years in a role with progressively increasing responsibilities, such as quality control, lead technologist, or technical specialist.
• Exceptional written and verbal English communication skills and strong attention to detail.
• Detailed understanding of statistical analysis methods and quality control metrics.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• 1+ years of laboratory supervisory experience.
• 1+ years of Quality Control experience.
• 1+ years of experience working with Quality Management; including strong knowledge of all laws and regulations that are required by CLIA, CAP, OSHA, New York and other related legislative and/or state health departments and organizations.
• Appropriate certification from one of the nationally recognized certification agencies, i.e. ASCP or state licensure that has been determined to be equivalent.

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Salary Range:

$91,000.00 - $155,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

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