Customer Consultant
Hull (HU1 3HA) â just a short walk from Hull Interchange
Start date: 15th June 2026
At Wescot Credit Services, we believe great customer service can make a genuine difference. Weâre on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.
If youâre empathetic, a great listener and thrive in a peopleâfocused role, weâd love to hear from you.
Whatâs in it for you?
Flexible working that fits your life
What youâll be doing
As the first point of contact, youâll support customers through meaningful conversations that really matter:
Worldâclass training and support
Youâll start with a 4âweek, inâoffice training programme (MondayâFriday, 8:30amâ4:30pm), where youâll learn:
Once youâre ready, youâll move onto our weekly shift patterns, with the option to choose either from either a 35, 37.5 or a 40-hour contract.
Why Wescot?
Weâre proud of our 5âstar approach to customer service and our supportive, teamâdriven culture. If you bring empathy, resilience and a positive attitude, weâll give you the tools and training to thrive.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Ready to make a difference?
Your journey with Wescot starts 15th June 2026!
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified⢠in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Wescot weâre regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that weâre unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
encore