Surgery Special Unit Coordinator

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this position works 8:30am to 5:00pm with no weekends, holidays or overtime required.

A caregiver who excels in this role will:   

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  

• Validate patient physician information and ensure accurate collection.  

• Identify patients in need of financial counseling to ensure appropriate payment of services.  

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  

• Receive orders and processes as indicated by provider and schedules according to protocol.  

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  

• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling  

• OR 3 years of customer service concierge experience 

• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• Knowledge of Microsoft Word and Excel applications 

• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software 

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding  

• Physical Requirements:

  • Requires frequent standing, walking and sitting for extended periods of time.

  • Lifting and carrying up to 25 lbs.

  • Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.

  • Normal or corrected vision.

  Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.