Analyst, Collections (Business to Business)

What Collections contributes to Cardinal Health
Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.

Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.

Job Summary

We are seeking an experienced and results-driven Collections Analyst to join our team. This role is responsible for managing accounts receivable portfolios, reducing delinquency, driving cash collections, resolving billing disputes, and maintaining strong customer relationships.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Perform outbound collections efforts via phone and email while maintaining professionalism and customer relationships.
• Analyze aging reports and prioritize collection strategies based on risk and delinquency trends.
• Investigate and resolve payment delays, short pays, unapplied cash, and billing discrepancies.
• Partner cross-functionally with Sales, Customer Service, Billing, and Finance teams to resolve account issues.
• Reconcile customer accounts and maintain accurate account notes and collection activity updates.
• Prepare and distribute statements, payment reminders, and account summaries.
• Negotiate payment plans when appropriate while protecting company interests.
• Monitor credit exposure and escalate high-risk accounts as needed.
• Ensure compliance with internal policies and applicable collection regulations.
• Support month-end close activities related to accounts receivable.
• Generate and present portfolio performance metrics and reporting.
• Review daily aging reports and prioritize overdue accounts.
• Contact customers regarding past due balances.
• Respond to customer inquiries related to invoices, payments, and statements.
• Work disputes through resolution with internal departments.
• Update SAP with payment statuses, notes, and follow-up actions.
• Track promised payments and ensure commitments are met.
• Reconcile accounts and investigate unapplied cash.
• Attend team meetings and provide status updates on high-priority accounts.
• Prepare reporting in Excel for leadership review.
• Escalate critical accounts requiring management intervention.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 3+ years of collections, accounts receivable, or credit collections experience, preferred
• Proven experience managing high-volume B2B collections portfolios
• Strong proficiency in SAP (collections, AR, dispute management, cash applications visibility), preferred
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas, reporting)
• Ability to work in a fast-paced environment while managing multiple priorities
• Strong negotiation and conflict-resolution skills
• Ability to work independently with minimal supervision
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong analytical and problem-solving mindset
• High attention to detail and sense of urgency

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $22.30 per hour - $37.12 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 06/27/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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