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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Float Full time

Location

Weston

Facility

Florida Weston Hospital

Department

Registration-Weston Hospital

Job Code

000292

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Office Coordinator in the Float Pool, you will support clinic operations by collaborating with physicians, nurses and other caregivers in a variety of units, departments and/or locations. Your primary duties will include but are not limited to answering and triaging phone calls, scheduling appointments, diagnostic testing and surgical procedures, obtaining referrals and authorizations and maintaining physicians’ calendars.

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm with flexibility to work rotating weekends and holidays.

A caregiver who excels in this role will:

Support clinic operations by direct involvement with the physician(s) and nurse(s) of the department.
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner. Produce error-free transcribed correspondence.
Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
Assist with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Order supplies using cost effectively, appropriate cost center numbers and correct processes.
Utilize correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information. Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
Ensure appointments are booked on proper case and add any cases or schemes as necessary. Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.
Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
Work in conjunction with nurse to reconcile day sheet with charge tickets.
Assist other departments within the pod as needed.
Maintain complete and up-to-date documentation and files at all times, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

Minimum two (2) years clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Excellent customer service, interpersonal, and oral and written communication skills
Basic arithmetic skills (addition, subtraction, multiplication, division, percentage)
Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, e-mail software). Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy

Preferred qualifications for the ideal future caregiver include:

Medical office or insurance experience

Physical Requirements:

Able to relate to other health care workers and develop productive work relationships with peers and physicians.
Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions.
Is flexible and able to adjust to changes in assignments.
Able to work under minimal supervision, prioritize workload and meet required deadlines.
Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time.
Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance.
Fast-paced, very active position.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.