Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.As a Patient Service Specialist, your responsibilityis to deliver an exceptional experience to patients,familiesand visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic.
A caregiver in this position worksday/evening rotation| 6:30am—7:00pm.
A caregiver who excels in this role will:
Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate,triageand resolve patient issues using theestablishedHEART model.
Create a welcome and professional environment, interact withpatientsand ensurestellar patient experiences.
Perform patient registration, visit preparation,telephone triage,insurance verification, co-pay collection, patient and record tracking, scheduling,arrival and/or departure desk activitiesand screening and scheduling of interpreter services.
Enter andmaintainconfidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED and2 yearsof experience in patient registration, appointment scheduling, insuranceprocessingor customer service
ORAssociate’s Degreeand1year of experience
ORBachelor’s Degree
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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