Customer Service Representative III

Job Title: Customer Service Representative III

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
Customer Service Representative in support of the Navy Personnel Command (NPC) Records Administration and Management Services (RAMS) contract. Provide support to the Navy customer by processing customer service requests, systems account management, system permissions, and communicate compliance with reporting policies and procedures for PERSTEMPO.


Responsibilities:

• Coordinate with DFAS, PSDs, Ships, and PERSTEMPO managers on pay and personnel issues and transactions relating to administration, administrative corrections, account manager, and claims for PERSTEMPO Hardship Duty Pay-TEMPO (HDP-T).
• Assist Navy commands in obtaining and utilizing reports within the PERSTEMPO report-viewing center and conduct user training on program changes and application enhancements.
• Initiate, monitor, and provide assistance with inputting transactions for commands reporting PERSTEMPO event via phone calls, emails, and faxes to the program.
• Manage the All-Navy PERSTEMPO Report that identifies individual accounts and units with expired events. Communicate with Navy Command Representatives and Type Commanders regarding units consistently identified as not in compliance with PERSTEMPO reporting policies and procedures.
• Assist Program Manager in reviewing and providing input changes to the PERSTEMPO User Manuals, On-line guides and web capabilities, as changes occur to ensure those capabilities are readily available and understandable to Navy units.

Qualifications:

Required: 
High School diploma or equivalent.


Desired:
3 yrs customer service support experience.

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

$18.17

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.