Population Health - Pharmacy Patient Liaison, Hybrid, Sign-On Bonus

ESSENTIAL RESPONSIBILITIES / DUTIES:

• OperationalResponsibilities– 

• Capacity to work independently and self-manage workload to meet established goals in a fast-paced environment

• Submission of retail/specialty pharmacy prior authorizations in compliance with BMC’s policy and procedures

• Obtaining intake medication refill histories fornewly-enrolledpatients

• Identifyingand resolvingcomplexmedication-relatedissues, and ability to knowwhen to involveor escalate tomanagers and/or clinicians

• Navigating theEMR (electronic medical record) andotherresourcetools to effectively answer questions and resolve issues

• Clear documentationand communicationvia variousmodalitiesincluding, but not limited toin-person,telephonic,andEMR-based platforms.  

• Effective communication with Population HealthPharmacy Management,BMC Pharmacy Department Management, population health administrative and medical leadership, in support of population health-basedinitiatives

• Providing and analyzingmetrics on health system-wide and/or department focused initiatives

• Other duties that may be assigned

• PersonnelDevelopment–

• Build a trusting and working relationship with patients toidentifystrengths and barriers to medication accesswith the goal of supportingan individualized, patient-centered care plan

• Develop and grow trusting relationships withpharmacists,providersand hospital staff to providethehighest level of care forpatients with complex needs

• Maintain and support pharmacy interdepartmental relationships to ensure seamless transition of patient care from clinic to pharmacy

• Train and supportnew staffin understanding and learning the expectations for day-to-day operations in a specific role

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended torepresentan exhaustive list of accountable duties and responsibilitiesrequired).

EDUCATION:

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts.

• Pharmacy technicians must have current active National Certification verified by PTCB orExCPT.

EXPERIENCE:

KNOWLEDGE AND SKILLS:

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.

• Excellent interpersonal skills to providesuperb personalizedcustomer service and to instill confidence and to advocate for patients; ability to explain required information topatientsin a comprehensible manner.

• Other professional skills and qualities:organization, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependability, empathy, focus on quality service, goal oriented.

• Cultural sensitivity, understanding, and comfort with a wide range of social,racialand ethnic populations.

• Must practice discretion and confidentiality as position deals withhighly sensitiveandprivate data.

• Ability to understand, explain, and actively promote the hospital’sobjectivesthrough direct coordination and commitment to the program’s goals.

• Flexibility to adapt to changes in the departmental needs including but not limitedto: