Banking Operations Associate II

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Banking Operations Associate II

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Banking Operations Associate II, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Execute back office and banking operations tasks related to Consumer Directed Healthcare claims and Health Savings Account (HSA) inquiries, ensuring compliance with company policies and regulatory guidelines (e.g., CIP, OFAC).

• Perform account reconciliations, transactional processing, check research, and resolution activities accurately and within established service level agreements (SLAs).

• Meet daily productivity goals and maintain high-quality standards in all assigned tasks.

• Communicate effectively with internal and external stakeholders, ensuring timely and professional responses to work requests.

• Analyze operational data to identify trends and potential issues, report findings to management, and recommend process improvements.

• Support daily operations by streamlining workflows, aligning procedures, and participating in special projects as assigned.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Banking Operations Associate II, these skills are essential for success:

• Abilities: Demonstrated ability to meet productivity goals, communicate effectively, produce high-quality work, streamline operational workflows, and contribute to special projects.

• Experience: 1-2 years’ experience in banking operations and/or finance operations. Experience working in multiple processing environments executing back-office support.

• Education: Bachelor’s degree preferred.

• Location: Bangalore.

BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to talentacquisitionteam@alegeus.com.

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.