About Knowtex
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients.
We're currently scaling our partnership with the Department of Veterans Affairs (VA), implementing our technology across VA medical centers nationwide to serve America's Veterans and the clinicians who care for them.
The Opportunity
We're at a critical inflection point. Over the next 90 days, we'll scale from 200 to 7,500 active clinician users across 9 Veterans Integrated Service Networks (VISNs). Over the next 3 years, we'll reach 150,000 users—making this one of the largest healthcare AI implementations in the country.
We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery.
This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy.
What You'll Do
Deliver High-Quality Training:
Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities
Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios
Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)
Support Training Program Execution:
Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators
Track training attendance, completion rates, and satisfaction scores
Gather feedback from training participants to inform continuous improvement
Assist in updating training materials based on product updates and user feedback
Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)
Build Clinical Champions:
Identify and recruit Site Champions who can accelerate adoption within their facilities
Develop Champion engagement strategies and provide ongoing mentorship
Facilitate peer learning sessions where successful users share best practices
Create and maintain a Clinical Champion community of practice
Clinical Workflow Support & Advisory (30%)
Frontline Clinical Liaison:
Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads
Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers
Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows
Address clinical concerns and questions from frontline providers with empathy and clinical credibility
Participate in VA medical staff meetings and clinical leadership forums as needed
Clinical Quality Support:
Monitor user feedback and star ratings to identify clinical quality concerns
Review AI-generated documentation examples with users to ensure clinical accuracy and completeness
Escalate patient safety concerns or documentation quality issues to leadership promptly
Support clinical quality assurance activities including chart reviews when requested
Help clinicians understand best practices for reviewing and editing AI-generated notes
Workflow Integration:
Guide clinicians through pre-encounter setup, template selection, and workflow optimization
Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)
Translate clinical practice realities into actionable feedback for Product and Engineering teams
Support development of specialty-specific workflows and templates based on frontline insights
Implementation Support & Adoption (25%)
Site Implementation Execution:
Support site go-lives by providing clinical presence during launch periods
Conduct post-training check-ins with clinicians to identify early adoption barriers
Monitor activation rates, recording initiation rates, and early utilization patterns
Deploy targeted interventions for users who haven't activated or recorded within expected timeframes
Participate in Site POC Information Forums, sharing insights and gathering barrier feedback
Adoption Monitoring & Intervention:
Track user engagement metrics (30-day active users, recording frequency, sustained use rates)
Identify struggling users or low-adoption sites requiring targeted support
Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)
Implement "we miss you" campaigns and re-engagement strategies
Document successful adoption strategies and share across implementation team
Barrier Identification & Escalation:
Collect and categorize implementation barriers from Site POCs, users, and support tickets
Conduct root cause analysis on recurring clinical workflow or adoption challenges
Escalate systemic barriers to Director of Customer Delivery with recommended solutions
Collaborate with Support team to resolve technical issues affecting clinical workflows
Participate in sprint retrospectives and continuous improvement discussions
Data Collection & Reporting (5%)
Contribute to Evaluation Framework:
Track and report on training metrics (attendance, satisfaction, time-to-activation)
Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)
Collect qualitative feedback during office hours and site visits
Document best practices and case studies from high-performing sites
Support quarterly RE-AIM evaluation data collection activities
Stakeholder Communication:
Prepare site-specific utilization summaries for Site POCs
Contribute clinical insights to weekly team reports
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