About the Role
IT Administrators form the backbone of day-to-day configuration, administration, and troubleshooting of all Hinge Health’s IT assets. It is a position of high trust requiring administrative access to some of the most sensitive IT systems in the company. We’ll be giving preference to candidates who have previous experience with vendor relationship management (VRM) or third party risk management (TPRM), and also those with interest in developing this area.
What You’ll Accomplish
Resolve IT requests quickly and professionally via IT Ticketing System and IT Support Slack channel
Manage Employee Onboarding & Offboarding
Administer our CCTV & Asset recycling
Support Neat Zoom Room video-conferencing
Build and manage relationships with the many vendors that support the business
Become a champion of spreading good security awareness and culture
Use empathy to build trust and joy with the company at large
Leverage automation in IT processes to enhance efficiency
Perform configuration changes quickly with low error rates
Maintain accurate and well organized IT records
Basic Qualifications
2+ years of experience as an IT Administrator or IT Specialist
1+ years of experience working with Jamf
1+ years of experience working with Google Workplace Management
Experience managing hardware running MacOS, Windows, Zoom Rooms software.
Bachelor’s Degree in Computer Science or related technical degree
Preferred Qualifications
Excellent Communication Skills: Demonstrates strong verbal and written communication skills, effectively conveying information and ideas to colleagues, executives, and external partners. This includes clear and concise communication, active listening, and the ability to build relationships through effective communication.
Resourceful Problem-Solving: Demonstrates a proven ability to identify and implement effective solutions to logistical challenges, ensuring that day-to-day operations run smoothly by proactively addressing issues and finding creative solutions.
Adaptability and Flexibility: Demonstrates a willingness to learn new tasks and adapt to evolving situations. Is comfortable adjusting to changing priorities and environments, maintaining a high level of performance and stepping in to assist colleagues as needed.
Strong Organizational Skills: Possesses excellent organizational skills, with the ability to prioritize and manage multiple tasks efficiently.
Linux Skills: Demonstrates a comfort level with Linux in a corporate environment, specifically Ubuntu Linux.
About Hinge Health
At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.
This is a Bengaluru-based role that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA.
Time zones: San Francisco is the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time – for example, 8am in San Francisco is 8:30pm in Bengaluru. Standard working hours in San Francisco are between 8am - 6pm. For this role, applicants should be open to meetings in the late evening following India Standard Time.
What You'll Love About Us
Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).
We also offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.
Grow with us through discounted company stock through our ESPP with easy payroll deductions.
Culture & Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.
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