The Opportunity
Join the Operations Analytics team at Hinge Health and help build the engine that powers our clinical operations. In this role, you will be a highly visible, trusted partner for our product and operations leaders, working on problems that haven’t been solved before at this scale in the digital health space. You will support stakeholders ranging from product managers and clinical leadership to workforce management and business operations, shaping product features and driving operational process improvements through deep-dive analyses.
What You’ll Accomplish
Measure Product Performance: Partner with product and engineering to measure product performance, perform feature experimentation, and conduct deep dives to inform roadmapping.
Drive Analytics Initiatives: Lead analytics initiatives across internal product, member experience, clinical outcomes, and business metrics.
Uncover Key Drivers: Conduct root cause analyses and deep dives to determine the underlying drivers of member behaviors and clinical outcomes.
Improve Instrumentation: Work across functions to improve instrumentation and measurement of metrics to better understand the business and highlight key opportunity areas.
Advance Team Maturity: Advance the maturity of the team and organization through continued data modeling, development of best practices and frameworks, and leveraging AI capabilities for stakeholder self-service.
Who You Are
Lead at All Levels: You can lead projects with large scope and complexity, taking ownership of outcomes and delivering measurable business impact.
Hustle: You are an expert at navigating vague and ambiguous problem statements, creatively finding ways to solve complex challenges with minimal guidance.
Cross-Functional Partner: You deeply understand operations, product, and engineering processes, allowing you to effectively partner with and influence VP/Director-level stakeholders.
Basic Qualifications
4+ years of experience as a data analyst, product analyst, analytics engineer, or data scientist.
SQL mastery, Python, and data modeling experience.
Strong data visualization and communication skills with the ability to synthesize and tailor complex insights to VP/director-level stakeholders.
Can conduct A/B experimentation with correct methodology, setup [power math, list pulling, dashboard creation], and results interpretation.
Can apply appropriate mathematical and statistical concepts to bolster analyses (averages, distributions, confidence intervals, etc.).
A high attention to detail and the ability to QA data at a glance or in depth.
Ability to work autonomously and with minimal guidance.
Bachelor’s Degree in Computer Science or related technical degree.
About Hinge Health
At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.
This is a Bengaluru-based role that involves regular interaction and collaboration with Hinge Health colleagues in San Francisco, CA. Time zones: San Francisco is the Pacific Time Zone, which is 12 hours and 30 minutes behind India Standard Time – for example, 8am in San Francisco is 8:30pm in Bengaluru. Standard working hours in San Francisco are between 8am - 6pm. For this role, applicants should be open to meetings in the late evening following India Standard Time.
What You'll Love About Us
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development.
Culture and Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. By submitting your application you are acknowledging we are using your personal data as outlined in the Personnel and Candidate Privacy Policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.
hinge-health