Join the team transforming how we deliver musculoskeletal care by leading the engine that powers our clinical operations. We are looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Senior Vice President of Clinical Operations. In this role, you will be a key leader in strengthening our care team as we continue innovating on the delivery of care enabled by advanced technology. You will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members. As a Director, you will ensure consistency across all care team processes to drive member safety, engagement, service excellence, and clinical rigor.
Drive Operational Strategy: Translate strategy into operating plans and procedures, surfacing opportunities through data-informed analyses. You will own the operating system for the organization, including maintaining the cadence of communications, ownership structures, and outcomes reporting.
Elevate Organizational Performance: Collaborate with Clinical Operations leadership to simplify processes, accelerate decision-making speed, improve accountability, and strengthen talent density.
Deliver Business Results: consistently hit SLAs and business outcomes (revenue, experience, quality, finances) through a high-performing operating system and AI/tech-enabled workflows. You will drive performance improvement and variation reduction to meet or exceed targets.
Lead Innovation & Change: Drive the adoption of technology and bleeding-edge clinical practice as we innovate on an AI-enabled care delivery model. You will identify and execute system design and automation to unlock scale and improve the care team and member experience.
Ensure Service Excellence: Lead program and service delivery changes across the care team, ensuring a consistent and high-quality member experience in concert with our product experience.
A Strategic Operator: You have a track record of operational excellence and can lead comfortably through ambiguous environments, driving change throughout an organization.
A Talent Developer: You have experience building and leading large service delivery teams, with a strong ability to develop, coach, and mentor to drive high employee engagement.
A "Learn-it-all": You constantly test new approaches and act with a bias for decisions and results, leveraging cross-functional partnerships to achieve key outcomes.
A Communicator: You possess excellent written and verbal communication skills, allowing you to influence alignment with cross-functional partners and deliver on commitments.
10+ years of experience driving large-scale service operations (ideally in healthcare), improving patient satisfaction/clinical outcomes, and meeting financial targets
7+ years of management experience
Proven ability to lead and execute in a fast-moving, ambiguous environment.
Experience in digital health and/or leading clinicians in a remote, distributed environment.
Experience leading operations that require a high degree of change management and complexity.
Experience working in a start-up/technology environment.
Master’s Degree in Business and/or Healthcare or related fields.
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.Learn more at http://www.hingehealth.com
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.
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