Hinge Health is accelerating our Commercial productivity through the Commercial Catalyst programâautomating Client Success (CS) workflows, improving Commercial data infrastructure, and laying the foundation for a buyerâfacing portal experience. Weâre hiring a mission driven Product Manager to lead this crossâfunctional initiative and deliver measurable time savings and quality improvements across the CS lifecycle while building toward a scalable client âfront door.â
Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle, translating opportunities into phased product deliveries tied to measurable outcomes.
Convert operational pain points into clear product requirements (PRDs), experiments, and iterative rollouts that reduce manual effort and improve client retention.
Lead discovery with CS, Implementation, and R&D to standardize metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g., CRM, communications, scheduling, analytics, etc), with builtâin observability and resilience.
Establish and maintain data contracts and operational standards that make workflows auditable, extensible, and scalable across different use cases.
Incrementally develop buyerâfacing capabilities that create client value while minimizing CS overhead.
Build and run a durable operating cadenceâbacklog management, prioritization, stakeholder program reviews, launch checklists, and postâlaunch measurementâto ensure consistent execution and impact.
Stay up-to-date on industry trends, emerging technologies, and competitive landscape to inform product strategy.
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
4+ years in Product Management (or equivalent), including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.
Proven ability to convert qualitative âtime sinkâ problems into deterministic workflows and measurable time savings, and to ship incrementally toward a longâterm vision.
Prior experience instrumenting workflow automations endâtoâend (events, observability, SLAs, and governance).
Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM, customer success platforms, scheduling, analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines
Strong crossâfunctional leadership with CS, Implementation, Design, Data, and Engineering; able to build rigorous operating cadences and drive clarity through complexity.
Excellent product writing (PRDs/TDDs), prioritization, and stakeholder management, with a bias to ship and measure.
Background in Commercial tooling, CS Ops, or data products serving customerâfacing teams.
Familiarity with buyerâfacing âclient portalâ patterns and incremental rollout strategies that reduce CS overhead.
At Hinge Health, weâre using technology to scale and automate the delivery of healthcare â starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care â from acute injury, to chronic pain, to post-surgical rehabilitation â through personalized, evidence-based care.
As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.Learn more athttp://www.hingehealth.com
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isnât available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.
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