At Halter, weâre on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youâll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. Weâre committed to delivering real change in the world - this isnât easy, and in truth, we love that itâs hard.
Weâre backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Labâs Peter Beck and Icehouse ventures.
To find out more, visit our LinkedIn & Instagram.
About the role
Our Customer Success team is growing! We're looking for a Customer Success Lead (internally we call this our Launch team) to join our team as we scale globally.
As a Customer Success Lead, youâll be the guide that takes our farmers from âbrand new to Halterâ to âfully up and running.â Youâll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one.
This isnât just about ticking off onboarding steps. Itâs about delivering a world-class experience that makes farmersâ lives easier, helps them succeed, and shows them whatâs possible with Halter.
Weâre looking for customer-obsessed, proactive people who thrive in fast-moving environments. You listen deeply, problem-solve on the go, and know how to balance detail with momentum - all while creating experiences people rave about. And if you come from an agriculture background or have studied in the space, thatâs a huge plus.
What your day could look like
Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
Promote a positive onboarding experience, encouraging customers to advocate for Halter.
Who weâre looking for
Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer!
Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
Organisational, Time, and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.
Our Office First Approach
Thereâs a reason you visit your friends in person, live with your family and donât do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We donât like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
Weâre office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do whatâs best for Halter.
Our office vibe is something special, itâs hard to describe until youâre here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
Halter is committed to promoting a diverse and inclusive workplace â a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but donât necessarily tick every requirement on this job description, please still get in touch and apply to Halter. Weâd love to chat to see if youâll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why youâre excited about this role and working at Halter, along with your CV, and weâll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
Spectacular people solving hard problems. Our cultu
halter