Artificial Intelligence. Actual Impact.
At Docebo, weāre using AI to change how people learn at workāand we mean actually change it. Weāre an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
Weāre shaping the future of learning with a team that isnāt afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real peopleāyouāll feel right at home here. And itās not just what we build, itās how we show up. At Docebo, our values arenāt just posters on the wallāthey guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
Soā¦ what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
As our Customer Success Manager, you are the ultimate champion for our users, transforming standard business relationships into "raving fan" partnerships. You will use a blend of curiosity, empathy, and innovative thinking to help global brands crush their learning goals and see massive value from our platform. This is your chance to be a consultative visionary, navigating the intersection of technology and human potential to ensure our customers don't just succeedāthey thrive.
Lead the Charge: Own the entire customer retention strategy by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores.
Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems.
Master the Platform: Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs.
Engineer Outcomes: Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo.
Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience.
Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories.
Collaborate for Growth: Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint.
SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry.
Bilingual Connector: You are professionally fluent in both Italian and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages.
Consultative Genius: You use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations.
Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript.
Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders.
Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner.
Data Translator: You don't just look at numbers; you analyze usage metrics and data to drive meaningful conversations and strategic objectives.
Salesforce Native: You are comfortable navigating CRM tools, with a strong preference for those who already know their way around Salesforce.
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, itās a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peopleās physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: Youāll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core valuesāInnovation, Simplicity, Accountability, Togetherness, Curiosity, and Impactāthat shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affi
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