Especialista en soporte de ventas - CB3 - NM Descripción del trabajo
FUNCTIONAL RESPONSABILITIES
Administration of the survey instrument (methodology) to measure the Customer Satisfaction according to ISO requirements.
Analysis of the information and data obtained and
Preparation of results of presentations.
Direct sales incentivization:
Coordinate customer contact activities, as defined by Customer Service Management, to build relationships that drive sales.
Design and coordinate customer attraction and retention strategies, focusing on maintaining and expanding the active customer base.
Support for direct sales efforts:
Generate resources (strategies, tools, catalogs, information, etc.) derived from identified market needs to support the commercial department's activities.
Strengthening brand communication and positioning:
Develop brand positioning strategies (creation, development, strengthening, and maintenance) based on corporate brand guidelines and specific business needs, ensuring it acts as a "silent sales” brand and effectively supports commercial efforts.
Management of promotional products and sales tools, maintaining appropriate inventory levels in accordance with department objectives.
Manage supplier payments according to established procedures.
Pricing setup and modifications within the system as Product Leader back up.
Coordinate exhibitions and events associated with brand positioning activities.
Design "Customer Intimacy" strategies to reinforce customer relationships and build long-term loyalty.
Support the business in developing and delivering the brand value proposition.
Ensure business participation in public forums to consolidate brand image (forums, trade shows, distributor meetings, etc.).
Manage reports, tools, and platforms for Business Intelligence.
Manage and develop digital content for the brand in collaboration with the marketing agency.
Maintain and update the Powder website within the Mexico microsite.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.
Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.
axalta