Technical Account Manager

About Neural Concept

Neural Concept builds an Engineering AI platform that helps engineering teams accelerate development, improve product outcomes, and scale engineering capacity.
We work with leading engineering teams in Automotive, Consumer Tech, and advanced manufacturing, where complexity is rising, time-to-market matters, and engineering execution must scale.

About the Role

We’re hiring a Technical Account Manager to own the technical success and expansion of a portfolio of enterprise customers. This is not a traditional “support” role. You will act as a trusted engineering advisor, working directly with simulation engineers, design teams, and engineering leadership, to drive adoption, utilization, deliver measurable impact, and expand long-term value.

You’ll thrive in this role if you combine:

• strong engineering credibility (CAD/CAE background)

• structured execution

• curiosity and adaptability in fast-changing environments

• commercial mindset

What You'll Do

Drive customer adoption and expansion

• Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)

• Monitor usage and engagement, identify risks early, and lead expansion motions with Account Executives

Enable engineering teams in real workflows

• Facilitate structured onboarding, technical deep-dives, and hands-on workshops to drive adoption, utilization and consumption

• Translate Neural Concept capabilities into the customer’s design and simulation workflows

Lead technical project execution

• Run discovery, scope use cases, and define success criteria

• Own project delivery: milestones, stakeholder alignment, reporting, and risk management

Be the voice of the customer

• Capture product feedback, usability issues, and feature requests

• Maintain a tight feedback loop with Product and R&D to influence roadmap priorities

Communicate impact with clarity

• Report customer health, adoption milestones, and value realization

• Present outcomes to engineering leaders and steering committees

Success in this role looks like:

• Customers adopt NC into daily workflows

• Projects deliver measurable ROI

• Engineering champions become internal advocates

• Renewals and expansions are earned through value, not negotiation

Who you are

• You have an engineering degree (mechanical, aerospace, automotive, industrial, etc.)

• You have experience in a customer-facing role in an engineering software environment (TAM, application engineer, solutions consultant, technical project lead, etc.)

• You understand CAD/CAE workflows and how engineering teams actually work

• You can communicate technical topics clearly to both engineers and executives

• You are proactive, structured, and comfortable navigating ambiguity

• You enjoy solving complex problems and building long-term customer relationships

• You are interested in AI and machine learning applied to engineering, and you learn fast

Nice-to-have backgrounds

• Engineering software vendors (Ansys, Altair, Siemens, Dassault, Autodesk)

• Engineering consulting (Capgemini, Accenture, McKinsey, BCG, etc.)

• Experience supporting enterprise accounts and multi-stakeholder programs

What You Get

• A role at the intersection of engineering, AI, and enterprise value creation

• Direct exposure to world-class customers and complex engineering challenges

• High ownership, autonomy, and visible impact

• A collaborative environment with strong technical talent

• Competitive compensation and growth opportunities as we scale globally

• Hybrid work model and flexible hours (results-focused culture)

Where You Will Be

• Based in Lausanne (with flexibility)

• 20% Travel required across EMEA and India

We're proud to be an equal opportunity employer, and we're committed to building a diverse and inclusive environment where you can thrive.