Department: Marketing & Customer Experience
Location: On-Site — NSTP, H-12, Islamabad
We're redefining how the world creates and designs.
ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups — with zero outside funding.
$35M+ ARR crossed this year
100M+ social impressions
Built and shipped our own image generation model, now ranked #3 globally for photo realism
No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world — and we're just getting started.
If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.
As a Creative Customer Success Executive, you will sit at the intersection of customers, creativity, and product. Your mission is not just to support users — but to elevate their experience, help them unlock the full creative potential of ImagineArt, and turn customer insights into meaningful product improvements.
This role is ideal for someone who understands design tools, AI products, and human expectations — and can translate feedback into action.
Fresh graduates with strong potential are encouraged to apply.
You think in end-to-end journeys, not isolated tickets
You're fast, curious, and comfortable in an always-on environment
You balance data-driven thinking with creative intuition
You communicate clearly, confidently, and empathetically (English required)
You take ownership and raise the bar for the entire team
You stay calm under pressure and solve problems proactively
Customer Engagement & Experience
Proactively engage with customers to understand their goals, challenges, and creative workflows
Deliver timely, thoughtful support via email, chat, social platforms, and in-app communication
Maintain a friendly, professional, and brand-aligned tone in every interaction
Creative & Product Support
Guide users on product features, creative use cases, and best practices
Help customers maximize value from ImagineArt using visual and AI-driven tools
Assist users with design-related queries using tools like Photoshop, Canva, and AI platforms
Feedback & Insights
Collect, analyze, and synthesize customer feedback across channels
Identify recurring issues, feature gaps, and improvement opportunities
Share actionable insights with Product, Design, and Growth teams
Reporting & Collaboration
Prepare structured reports on customer trends, pain points, and success metrics
Collaborate cross-functionally to resolve issues and improve the overall product experience
Quality & Growth
Ensure high-quality customer interactions at all times
Continuously learn about product updates, AI trends, and creative workflows
Contribute ideas to improve customer success processes and engagement strategies
1+ year experience in Customer Success, Support, or a related role (fresh graduates with strong skills may apply)
Hands-on experience with Photoshop, Canva, or similar creative tools
Bachelor's degree in Computer Science, Design, Marketing, or a related field
Strong written and verbal communication skills
Customer-first mindset with a genuine desire to help
Excellent problem-solving and time-management skills
Comfortable using multiple communication and support tools
Quarterly performance bonuses
Competitive compensation
Medical Insurance (IPD/OPD)
Company-sponsored lunch
Free premium platform subscriptions
Yearly performance-based increments
Paid leaves
EOBI
Impact: Work on cutting-edge GenAI products shaping the future of creativity
Team: Fast-moving, ambitious, and deeply collaborative
Growth: A culture that rewards learning, ownership, and experimentation
imagineart