Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently.
We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel.
Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to the same standard. Everyone at Harmonic actively uses AI tools to do their best work, from research and writing to building processes and automating workflows. We expect every new hire to bring curiosity about AI and a willingness to use it to work smarter, faster, and more creatively. For some roles, that means tinkering and staying open to new tools. For others, it means building entirely new systems with AI at the core. We'll be clear about what we expect for each role, and we'll give you the tools and support to get there.
You will report to the VP GTM Strategy and Operations and work closely with sales leadership, customer success, tech ops, and finance. This is a highly cross-functional role where you will sit at the intersection of revenue operations and systems engineering. You will build clean, automated, scalable infrastructure that our reps, leaders, and board depend on. You will not just configure tools. You will architect them, integrate them, and write the code that makes them work together.
This is an AI-first builder role. We're not looking for someone to maintain existing systems, we're looking for someone who sees inefficiencies across the GTM motion and instinctively starts figuring out how to fix them using AI and automation.
You'll own the design and buildout of the systems, automations, and internal tools that make our go-to-market teams more effective. That means everything from HubSpot architecture and lead routing to AI-powered agents that handle research, enrichment, and meeting prep. If your instinct when you see a manual process is to reach for Claude, Clay, or similar before a spreadsheet, you'll thrive here.
This role sits at a critical inflection point. Harmonic is scaling its GTM engine, and the systems you build will define how we operate for years to come.
Build and maintain signal-based outbound systems in Clay and Instantly: enrollment triggers, enrichment pipelines, and sequence logic that run without manual intervention
Design AI-powered workflows that surface deal context, buying signals, renewal alerts, and next-best actions to reps automatically
Apply LLMs to tasks like account research, QBR prep, deal briefings, onboarding documentation, and data normalization, wherever reliable automation can replace manual effort
Run structured experiments: define the hypothesis, instrument the measurement, ship the test, and scale what moves pipeline
Serve as primary HubSpot administrator and architect: own the data model, custom objects, associations, lifecycle stages, deal pipelines, user permissions, and the full integration layer
Design and build integrations across the GTM stack using APIs, webhooks, and iPaaS tools, ensuring clean, reliable data flows between HubSpot, Gong, ZoomInfo, Clay, Octav, Revenue Hero, Instantly, and Notion
Write custom scripts (python is a plus) to automate data transforms, enrichment pipelines, CRM hygiene routines, and reporting workflows that cannot be handled by no-code tools alone
Build and own a real-time analytics layer covering funnel conversion, pipeline coverage, win rates, deal velocity, rep productivity, and attainment, surfaced in dashboards for leadership and board reporting
Evaluate new tooling rigorously: build a business case, run a structured pilot, instrument impact measurement, and deprecate what does not earn its place in the stack
Partner with Sales leadership to operationalize targets, territory assignments, quota setting, and coverage planning
Collaborate with Finance on ARR reporting, revenue recognition inputs, and commercial data integrity
Work with CS to build and track leading indicators for churn risk and expansion readiness
Serve as the primary systems and data interface for sales, work closely with tech ops and be the person other functions come to when they need to understand what the numbers actually say
You will own, administer, and integrate these tools. Deep hands-on experience with CRM and enrichment tools is required; familiarity with the others is a plus.
CRM and Core: HubSpot (primary admin)
Enrichment and Prospecting: Clay, ZoomInfo, LinkedIn Navigator, Octav
Automation: Tines
Conversation Intelligence: Gong
Outbound and Sequencing: Instantly, Revenue Hero
Productivity and Docs: Notion, Google Workspace, Slack
POV and Enablement: Opine, GTM Buddy
Analytics and BI: HubSpot reporting, Looker or Tableau (a plus)
CPQ and renewal workflow: Fully deployed in HubSpot within the first 90 days
Reporting efficiency: 70% or greater reduction in manual reporting time for leadership
Automation throughput: At least 3 manual GTM workflows replaced with automated systems in the first 6 months
Data trust: CRM data quality that eliminates manual reconciliation for board reporting
4 to 7 or more years in Sales Operations, Revenue Operations, GTM Systems, or Growth Engineering in B2B SaaS, with direct ownership of pipeline management, CPQ, and renewals
Deep HubSpot expertise as an administrator and architect: custom objects, data model design, lifecycle workflows, deal pipeline logic, and integration architecture (Salesforce experience also valued)
Clay expertise: you have built enrichment tables, waterfall enrichment pipelines, and outbound enrollment workflows, not just used it as a prospecting tool
Strong command of automation platforms (Tines, Make, Zapier, or equivalent) for multi-step, cross-system workflows
SQL fluency: you write queries regularly to interrogate pipeline data, validate CRM hygiene, and build reporting inputs; you do not need a data analyst to pull your own numbers
Hands-on API integration experience: you have built and maintained webhook-based integrations between GTM tools and know how to debug when they break
Proven ability to design and operate commercial systems: quoting, contracting, renewal execution, and onboarding handoffs
Strong analytical instincts: you turn messy CRM data into clean, trusted reporting for executives and boards
Must have experience working with the ambiguity and pace of an early-stage, high-growth startup
Must currently reside in San Francisco, CA and able to work hybrid 2-3 days a week OR currently reside in New York.
Experience with ABM or intent platforms: 6sense, Demandbase, Koala, or similar
Familiarity with BI tools: Looker, Tableau, or Metabase for reporting beyond native CRM dashboards
Experience with LLM orchestration frameworks (LangChain, Tines AI nodes) applied to GTM automation
Prior experience at an early-stage or high-growth AI or cybersecurity company
You have built a CPQ or renewal workflow in HubSpot and lived through the complex edge cases that come with scaling revenue operations.
You have built workflows in Clay that genuinely saved reps 3+ hour
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