At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota.
Job Summary
The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients.
Responsibilities include:
Deliver AI expertise
Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users
Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns
Create a feedback loop between clients and the Engineering / Product teams
Account Expansion
Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them
Define, monitor, and report client success metrics, improving them over time
Present results and expansion proposals to different stakeholders
Practical Implementation
Lead the implementation of AI solutions for complex and specific client problems
Adjust product implementation based on data analysis and client feedback
Collaborate with the Product team to solve problems and suggest improvements
What will make you excel at this job:
Proven ability to solve complex problems in a structured way
High drive for impact and willingness to go beyond current solutions and frameworks
A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success
Curious people who can learn difficult things quickly
Requirements:
Being located in Brazil
Proficiency in both Portuguese and English
3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI company
Experience in project management and client or stakeholder relationships
Strong analytical background and ability to connect with technical teams
Engineering / technical experience is a plus
Excellent collaboration skills across different areas (Sales, Engineering, Product)
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
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