We are currently looking for an enthusiastic Customer Excellence Specialist who can advocate for our customers. The role will be within our fast-paced startup team and include all aspects of customer experience and operations with Ziina. You will be the first point of contact for customers. You will be responsible for supporting the team in responding to customer inquiries, helping to improve customer satisfaction, and supporting junior and third-party agents. You will also be expected to use customer complaints and feedback to help improve our internal processes.
Ziina鈥檚 mission is to bring financial freedom to every person in the Middle East. We are building MENA鈥檚 consumer and SMB financial platform, starting with a peer-to-peer and merchant wallet. Our team have backgrounds from Apple, Uber, Stripe, Klarna, Revolut, Yandex, and Nubank. Ziina鈥檚 payments volumes have grown by 10x YoY for the last two years. The team have built a product that is beloved by the UAE and is the recipient of 8 international design awards, including the Red Dot Award and the UX Design Award. Our last round was a $22 million Series A from top-tier investors globally including Altos Ventures, Fintech Collective, Activant, Long Journey Ventures and Y Combinator. Our angel investors include early employees and executives at Revolut, Stripe, Venmo, Brex, Checkout.com, Notion, and Deel.
Join us in shaping the future of financial freedom. Every role here is an opportunity to make a real impact. Let鈥檚 build something that matters together.
Ziina