GENERAL OVERVIEW:
This role works in a fast-paced environment that receives prehospital reports from EMS agencies coming into AHN hospitals and other hospital facilities within the area. This position also works closely with hospital staff in a professional and efficient manner.
ESSENTIAL RESPONSIBILITIES:
Receives Prehospital reports from EMS providers on ground or air ambulances. Relays reports to multiple receiving facilities. (20%)
Coordinates and dispatches specialty teams within AHN facilities. (15%)
Enters data for all activities performed within the communication center. (25%)
Provides direct communication to security staff and dispatches officers when indicated. (15%)
Monitors safety and security for areas of responsibility. (25%)
Performs other duties as assigned or required.
QUALIFICATIONS:
Minimum
PA EMT or Paramedic license or EMS Compact Privilege to Practice in Pennsylvania at the EMT or Paramedic level
CPR or obtain within 6 months of hire.
Preferred
Dispatching experience for an EMS agency or emergency operations center
Two years of experience in EMS and/or 911 Communications center
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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