Call Center Supervisor – Insurance Operations

Job Description:

About DXC Technology

DXC Technology (NYSE: DXC) helps global organizations run mission-critical systems while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s leading enterprises and public sector organizations trust DXC to deliver services across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Learn more at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that enable our customers to modernize operations and accelerate innovation. Our services span business process outsourcing, insurance, analytics, engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

DXC Insurance Services supports clients in transforming operations, reducing costs, and enabling new growth channels. Through our people, technology, and best practices, we streamline and automate complex middle- and back-office processes while enhancing customer experience.

Role Overview

We are seeking an experienced Call Center Supervisor to lead a team of Customer Service Representatives supporting insurance and financial services operations. This role is responsible for driving service excellence, ensuring compliance with regulatory standards—including FINRA requirements—and fostering a high-performance team environment.

Key Responsibilities

• Supervise, coach, and develop a team of Customer Service Representatives to deliver exceptional customer support.
• Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements.
• Monitor team performance through KPIs, quality assurance metrics, and call evaluations.
• Develop and implement customer service strategies, policies, and procedures to improve operational efficiency and service quality.
• Provide ongoing training and mentorship, including guidance on compliance, systems, and product knowledge.
• Manage and resolve complex customer escalations in a timely and professional manner.
• Collaborate cross-functionally to ensure a seamless and consistent customer experience.
• Maintain accurate documentation of customer interactions in CRM systems and ensure data integrity.
• Stay current on industry trends, regulatory updates, and product changes.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• Minimum of 3–5 years of experience in customer service, preferably within insurance, banking, or financial services.
• Proven leadership experience with a strong track record of coaching and developing teams.
• Strong understanding of financial services regulations and compliance standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office and CRM systems.

FINRA Requirements (Nice to have)

• Active FINRA licenses, such as:
  • SIE (Securities Industry Essentials)
  • Series 6 and/or Series 7
  • Series 63 and/or Series 65/66
• Ability to maintain and renew licenses in good standing throughout employment.
• Strong knowledge of FINRA compliance, securities regulations, and client interaction standards.
• Experience working in a regulated financial environment, ensuring adherence to audit and compliance controls.

Work Environment

• Fully remote role within the United States.
• May require flexibility to support different time zones or business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.