This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Overall Purpose: Responsible for driving the development, execution, and lifecycle management of specific products/services, ensuring alignment with market needs and business objectives, and managing the business case and P&L to deliver high-quality solutions and maximize customer value. These are products and/or services that AT&T sells to residential, small to large business and/or global business customers.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
1. Converged Growth Strategy for MDUs
Define and operationalize a converged growth strategy by MDU type (Bulk, Instant On, Access, ACI Small Cell).
Align converged offers to key lifecycle moments (move‑in, mid‑lease, move‑out, next residence).
Establish shared scorecards focused on attach, penetration, and lifecycle monetization.
2. MDU Converged Offer Portfolio & Value Proposition
Own the MDU‑specific converged offer portfolio and value proposition.
Define clear contract types, resident journeys, and channel applicability.
Reduce offer sprawl by standardizing packages and eligibility rules.
Partner with Marketing to ensure messaging, positioning, and offers are clearly understood by residents and property partners.
3. Operationalize Convergence Across Channels
Lead readiness and execution across Sales, Digital, Care, Retail, and Partner channels.
Define channel‑specific GTM playbooks for move‑in, bulk, and retention scenarios.
Ensure eligibility, pricing, and attach logic works cleanly across systems—without special handling.
4. Simplified Billing, Measurement, and Scale
Partner with Billing to eliminate convergence friction and simplify resident experiences.
Define performance measurement by offer, channel, and segment, in tight partnership with Analytics.
Enable test‑and‑learn loops with clear scale / stop / iterate signals.
Ensure convergence becomes a repeatable growth motion, not pilot‑based experimentation.
5. Cross‑Functional Leadership & Execution
Lead cross‑functional working teams across Product, Technology, Sales, Care, Marketing, Billing, and Analytics.
Drive decision clarity, resolve execution gaps, and maintain operating cadence.
Represent MDU convergence performance in executive reviews and portfolio planning.
Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No
Required Qualifications
Bachelor’s degree (BS/BA) preferred.
5+ years of experience in product management, monetization, GTM operations, or revenue operations.
Demonstrated experience operationalizing complex, multi‑channel offers at scale.
Strong understanding of pricing, eligibility, billing, and customer lifecycle mechanics.
Proven ability to influence across organizations and drive results without direct authority.
Strong executive communication and written storytelling skills.
Preferred Skills
Business/consumer billing & invoicing; bulk billing constructs for MDUs; knowledge of account hierarchies and payment flows.
Digital channels & contact centers: Journey design across web, app, and assisted care; episode‑based CX reviews/gates.
Network & sales familiarity: Understanding how network capabilities and sales motions influence product feasibility and GTM for property‑based solutions.
Familiarity with telecom datasets (orders, provisioning, care interactions, NPS/CSAT), property relationships, and portfolio reporting for MDUs.
Experience introducing AI‑assisted workflows (classification, summarization, forecasting) into product ops.
Our Lead Product Management & Develop earns between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.