Retail Category Manager, B2B

Retail Category Manager B2B (Telecommunications)
Location: United Kingdom (hybrid/flexible options available)

The opportunity
Reporting to the Commercial Director (Retail), you’ll grow our retail network and B2B partnerships across the UK helping more customers access fast, reliable device repair and renewed device sales. You’ll spot new opportunities, build trusted relationships, and work cross-functionally to deliver commercial growth alongside a consistently great customer experience.

You’ll identify and develop new business, while strengthening our existing corporate accounts. You’ll generate and progress leads, build and manage your portfolio, and develop strong relationships with local businesses and strategic partners.

What you’ll do

• Build and deliver a B2B growth strategy for iSmash, identifying new opportunities and translating them into measurable revenue.
• Research and analyse market trends, competitor activity, and emerging sectors to identify potential clients, locations, and partnerships.
• Create and deliver plans for revenue generation, network expansion, and customer experience improvements.
• Own account management building long-term relationships with existing and prospective clients and acting as a consistent point of contact.
• Manage the sales pipeline, lead commercial negotiations, and close deals that align with business goals and customer needs.
• Run regular account reviews, understand client objectives, and propose solutions that add measurable value.
• Develop initiatives that increase repair service uptake, renewed device sales, and accessory sales across the network.
• Track KPIs, prepare proposals, and share clear performance updates with senior stakeholders.
• Represent iSmash at relevant sales and networking events, building our brand and partner community.
• Collaborate with marketing, sales, operations, and product teams to deliver joined-up plans and a great partner experience.

What you’ll bring

• Experience in business development, account management, or partnerships (a degree or equivalent experience welcomed).
• A strong track record of growing revenue in retail or telecommunications (device repair/renewed devices is a plus).
• Confident negotiation and relationship-building skills, with the ability to influence a range of stakeholders.
• Commercial mindset and comfort using data to shape decisions (e.g., pipeline, revenue, margin, and market insights).
• Clear communication and presentation skills you can tailor your approach to different audiences.
• Comfortable using CRM tools and Microsoft Office (or equivalent tools) to manage your pipeline and reporting.

Our Benefits:

• Performance Bonus Scheme
• Flexible Working
• Laptop and company mobile phone
• A range of benefits across finance, wellbeing, and social connection
• Private Medical Insurance
• Internal Wellbeing Programme
• Learning and Development opportunities

We’re committed to building an inclusive workplace where everyone can belong and do their best work. We welcome applications from all backgrounds, identities, and lived experiences. If you need any reasonable adjustments or support during the recruitment process, please let us know we’re happy to help.

Our Values
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
 

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