Concierge Manager

Concierge Manager \u007C Miami Beach, FL

The Opportunity

• Seeking a senior hospitality leader who views front-of-house service as the core product.

• Position: Concierge Manager at a flagship Class X commercial property in Miami Beach.

• A strategic, hands-on leadership role requiring five-star hotel instincts and seasoned operational discipline.

• Lead the entire front-of-house operation, creating luxury, care, and belonging for tenants and guests.

Core Responsibilities

• Strategic Leadership: Set, model, and enforce elite service standards across the front-of-house team.

• Tenant Relationship Management: Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.

• Anticipatory Service: Develop systems and team habits to anticipate and meet tenant needs proactively.

• Team Development: Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.

• Operational Oversight: Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.

• VIP & Recovery Management: Handle high-priority requests and lead service recovery with empathy and decisiveness.

• Vendor Stewardship: Oversee relationships with premium service partners and on-site vendors, ensuring elevated standards.

• Brand Representation: Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.

What You’ll Bring

• 5+ years of progressive leadership in 5-star luxury hospitality (luxury hotels, private membership clubs, ultra-luxury residential environments).

• Proven ability to develop high-performing teams in guest-facing operational roles.

• Proficiency with visitor management systems, front-of-house technology platforms, and Microsoft Office Suite.

• Exceptional professional presence; bilingual in English and Spanish strongly preferred.

• Bachelor’s degree in Hospitality Management or Business preferred, or equivalent professional experience.

Position Details

• Location: Miami Beach, Florida.

• Classification: Full-Time, Exempt.

• Schedule: Monday–Friday.

• Reports To: Director of Hospitality.

Why Join Us?

• Mission-driven culture at a rapidly scaling ultra-luxury management company.

• Your presence on the floor significantly elevates team performance.

• Competitive benefits package (details provided during hiring).

• Perks include onsite parking and specialized Rewards & Recognition programs.

Ready to Set the Standard?

• If motivated by luxury service excellence and tenant satisfaction, apply now to join us.

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