Concierge Manager \u007C Miami Beach, FL
The Opportunity
⢠Seeking a senior hospitality leader who views front-of-house service as the core product.
⢠Position: Concierge Manager at a flagship Class X commercial property in Miami Beach.
⢠A strategic, hands-on leadership role requiring five-star hotel instincts and seasoned operational discipline.
⢠Lead the entire front-of-house operation, creating luxury, care, and belonging for tenants and guests.
Core Responsibilities
⢠Strategic Leadership: Set, model, and enforce elite service standards across the front-of-house team.
⢠Tenant Relationship Management: Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.
⢠Anticipatory Service: Develop systems and team habits to anticipate and meet tenant needs proactively.
⢠Team Development: Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.
⢠Operational Oversight: Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.
⢠VIP & Recovery Management: Handle high-priority requests and lead service recovery with empathy and decisiveness.
⢠Vendor Stewardship: Oversee relationships with premium service partners and on-site vendors, ensuring elevated standards.
⢠Brand Representation: Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.
What Youāll Bring
⢠5+ years of progressive leadership in 5-star luxury hospitality (luxury hotels, private membership clubs, ultra-luxury residential environments).
⢠Proven ability to develop high-performing teams in guest-facing operational roles.
⢠Proficiency with visitor management systems, front-of-house technology platforms, and Microsoft Office Suite.
⢠Exceptional professional presence; bilingual in English and Spanish strongly preferred.
⢠Bachelorās degree in Hospitality Management or Business preferred, or equivalent professional experience.
Position Details
⢠Location: Miami Beach, Florida.
⢠Classification: Full-Time, Exempt.
⢠Schedule: MondayāFriday.
⢠Reports To: Director of Hospitality.
Why Join Us?
⢠Mission-driven culture at a rapidly scaling ultra-luxury management company.
⢠Your presence on the floor significantly elevates team performance.
⢠Competitive benefits package (details provided during hiring).
⢠Perks include onsite parking and specialized Rewards & Recognition programs.
Ready to Set the Standard?
⢠If motivated by luxury service excellence and tenant satisfaction, apply now to join us.
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